Not All Linears Are The Same!
Figure 1: Not even all of these (mostly) KTT-made linears are the same! After all of my years of collecting, reviewing, and obsessing over switches, I can say with certainty that linear switches are the most misunderstood of all of the switch types. No, I’m not talking about mechanically either, as all of the claims of them “just going straight up and down” are somewhat kind of true. (Not too much though, don’t get that excited.) The part that is often misunderstood, though, is usually in what is being implied when people say that these switches just go straight up and down – “All linears might as well be the same.” If the title of this article didn’t make that obvious enough to you, I find that sort of idea to be completely and utterly wrong. The people who make these implications wouldn’t say that a Cherry MX Black is the same as a Novelkeys Cream switch? They also certainly wouldn’t ever claim that every Gateron-made linear is the same as every fancy TTC one out there...
May 29, 2024
My opinion has pretty much pulled a complete 180 at this point. I used to defend MD as much as I possibly could, I figured people were just complaining cause they didn't understand MD isn't the actual manufacturer of these high-end keycap sets or custom keyboards and people didn't want to wait. Now I realize that while there are still (and will always be) people who complain about this, Massdrop needs some SERIOUS customer service improvement.
Here's the reddit post & linked imgur album that caused me to want to write up this post in the first place (this is not me):
http://imgur.com/a/6kAc1
https://www.reddit.com/r/MechanicalKeyboards/comments/6nd96y/i_knew_massdrop_was_bad_i_didnt_expected_it_to_be/
I have only had ONE negative experience with Massdrop so far, and that was with the Yanbo's closet miscounted inventory fiasco. I understand it was an honest mistake, I was grateful to even get a chance at anything during that event. I did get over it. I'm still ordering stuff from here (exclusives only, nothing else is worth it anymore IMO), but whenever I think about it, it's the cookie-cutter customer service response that really upset me back at that time.
What happened to the OP of this reddit post is WAY worse, and I can't even imagine how I would feel reading that bullshit response after that happened to me. I understand the security issue, but they really couldn't contact them beforehand? Or do anything to ensure he could still PAY for the item that he won't have another chance at for WHO KNOWS how long?
To me, this makes it seem like Massdrop truly doesn't care about their customers. Nothing is more disrespectful to me. They get more flak than they deserve for things that actually aren't their fault, but their customer service needs some serious work.