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Jellyfish Art: 3 Jelly Kit
Jellyfish Art: 3 Jelly Kit
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I thought I would Add just a little bit more to the discussion. <br /><br />I have been following this product since it was announced on kickstarter some time ago. I believe the idea is fantastic, but the developer needs to improve some fundamental shortcomings as well as address some customer support issues. <br /><br />Here is a yelp page of an actual store in San Francisco. The latest 5 star reviews look a little suspicious in contrast to the stark 1 star reviews that are a little bit older. But if you'll notice, most of the conversation is about poor customer service (especially failure to take ownership of some issues), poor substrate material, poor filtration system ext. Basically all fixable problems with no true fundamental issues. There are even experts chiming in saying what needs to be done, all landing on deaf ears of the vendor. Such a shame.<br /><br />
This is the vendor and product designer Alex here again.
We have actually improved the product design since first launching it two years ago (as I believe all good companies should do), which might help explain the better yelp reviews. Although the tank appears almost identical, the bubble channel is longer so the tank holds more water, there is a cover over the top opening of the bubble channel so jellyfish cannot get sucked down into the tube by random vortices that form at the top, there is a plate and additional vent holes around the bottom of the bubble channel to disperse suction, the bulkhead fitting on the bottom of the tank is more robust so customers cannot accidentally break it off, the tank comes with an airline valve so customers can adjust the water flow, the substrate is a smaller particle size and denser to disperse flow and stay cleaner, and the acrylic window for the LED is round instead of square to prevent leaks (even though less than 0.4% of tanks leaked in our first batch.)<br /><br />Also, it is not that suggestions from customers fall on deaf ears. We read and consider every single one of them and constantly ask for additional feedback every time a customer reports a problem. All this data is quantified and tracked so we can determine if certain problems are popping up frequently. There are several reasons we don't impulsively change the product according to every customer that writes a review or suggestion. I have an undergraduate degree in marine biology and have lived and breathed jellyfish as my job for 5 years. It's unlikely that a customer who's had my tank for a couple of months is more of an "expert" than me. I actually advise several PhD marine scientists at public aquariums regarding their jellyfish displays, as well as countless other aquarium professionals. Furthermore, there's just a lot we don't know. There is still a great deal of conflicting theories about jellyfish husbandry within published peer-reviewed scientific articles. We've rigorously tested every aspect of our product over the past 5 years. Any change we make to it also has to be rigorously tested. That said, we get valuable feedback from customers actually using our product in the wild, which gives us information about usability that we wouldn't be able to test ourselves.<br /><br />Additionally, I think people underestimate how much time it takes to design and then modify a product. This isn't software. Even though all those improvements I mentioned above didn't change the tank's appearance significantly (you would have a tough time picking out the differences between them from across a room), they took months of tweaking and working with our factory to bring them about. It's important to always work on improving our product and I'm glad we do it, but it takes time.
Sorry, I had to reply to this. According to the forums, your first product was actually a retro-fitted BiOrb cylinder tank. I've been following this kreisel tank since the kickstarter and you've been developing this particular tank since 2011?(from the articles I've read at least) I also read that the tanks didn't ship until late q3/q4 of 2012 so technically you can only claim to have less than a years worth of actual testing on this tank. Now I do like to read reviews but it's hard to take these new 5-star glowing reviews without a grain of salt, considering a recent news article that found that almost 20% of all yelp reviews are planted:<br />
<br /><br />I'm not trying to slander, I really REALLY want this product to succeed but I've been burned too many times by kickstarter projects that either didn't deliver or didn't deliver a product as was described. I feel shelling out $450+ to beta-test a product really hard to swallow.
Yes, that's true, even before we were manufacturing our own tank I was retrofitting biOrbs so they could hold jellyfish. Obviously this wasn't ideal for jellies, which is why I started designing a jellyfish tank from scratch. I started designing and testing the tank in 2010 (it took over a year before we were ready to launch it at Global Pet Expo and on Kickstarter in 2011). So we have now been testing the tank for three years. Also, I started the company Jellyfish Art in 2007 (you can see a 2009 article in the NY Times about it here:
), so my job has been jellyfish for 6+ years.<br /><br />Regarding the article on Yelp reviews, I wouldn't even know where to begin to hire "freelance writers from Philippines, Bangladesh and Eastern Europe" to write Yelp reviews for us, so no, we don't do that.<br /><br />Hope that answers some of your questions.
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