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Showing 1 of 22 conversations about:
yctonyorcy
8
Aug 17, 2018
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Defective out of box. Ball head's ball holder is lifted from the base. Teeth that controls the locking angle is dented. The tripod could not stand level even on perfectly level ground. Contacted customer service but no one replied. Massdrop you need to refund me!!!!!!!
Aug 17, 2018
MrG_NY
5
Aug 22, 2018
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yctonyorcyHave you reached out to 3 LeggedThing? There customer support is great. Email them directly they will respond.
Aug 22, 2018
Jaysun
1855
Aug 22, 2018
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yctonyorcyPlease contact 3-Legged Thing : support@3leggedthing.com
They will get you sorted out .
Aug 22, 2018
EMcV
7
3 Legged Thing
Aug 24, 2018
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yctonyorcyHello, I just noticed this thread. I work with 3 Legged Thing. If you have reached out to support@3leggedthing.com and not received a response, please email me directly: erin@3leggedthing.com I will ensure your tripod gets replaced.
Aug 24, 2018
yctonyorcy
8
Aug 24, 2018
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EMcVHi EMcV, Massdrop replied me saying the tripod does not come with manufacture's warranty and my only option is return it and get a refund from Massdrop. Now it sounds like there is a different option?
Aug 24, 2018
EMcV
7
3 Legged Thing
Aug 24, 2018
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yctonyorcyHi Yctonyorcy - Yes. 3 Legged Thing stands by our product and we are very sorry to hear you received a defective unit. We are committed to providing excellent customer service and are happy to work directly with you to get this resolved. Please drop me an email (erin@3leggedthing.com) with your contact info and I will sort this out for you.
Aug 24, 2018
yctonyorcy
8
Sep 7, 2018
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EMcVHi EMcV, thank you so much for taking care of the defective product. I received the replacement and it works perfect!
Sep 7, 2018
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