Defective out of box. Ball head's ball holder is lifted from the base. Teeth that controls the locking angle is dented. The tripod could not stand level even on perfectly level ground. Contacted customer service but no one replied. Massdrop you need to refund me!!!!!!!
yctonyorcyHello, I just noticed this thread. I work with 3 Legged Thing. If you have reached out to support@3leggedthing.com and not received a response, please email me directly: erin@3leggedthing.com I will ensure your tripod gets replaced.
EMcVHi EMcV, Massdrop replied me saying the tripod does not come with manufacture's warranty and my only option is return it and get a refund from Massdrop. Now it sounds like there is a different option?
yctonyorcyHi Yctonyorcy - Yes. 3 Legged Thing stands by our product and we are very sorry to hear you received a defective unit. We are committed to providing excellent customer service and are happy to work directly with you to get this resolved. Please drop me an email (erin@3leggedthing.com) with your contact info and I will sort this out for you.