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my anger is with the company, their lack of service. ignoring irritated comments. not giving updates.
its doesn't matter if you are buying a car or stick of gum. customer service is a huge biggie to me.
helping me specifically is only part of the issue. being better at responding to customers issues is their larger problem.
i am not bothered by your remarks. it only further fills their threads with hate, which in turn will only put a worse image on their company and practices. so in the end should help them want to turn things around!
my complaints are not because my lack of patience. my complaints are on the lack of customer service, duh. if you cant execute your primary goal as a company effectively, at least make customer service outstanding. i mean they exist to mass buy and deliver products, and have been doing that for years (i am guessing). it shouldn't be a shock to them on how to do that objective efficiently. but shit happens, so ok, a drop gets backed up or fumbled, thats ok. but step your game up with it comes to fixing that "shit".
best customer service is never needing customer service. 2nd best, is customer service that listens, acknowledges, responds, and fixes issue. 3rd best, is customer service that at least listens, acknowledges and responds with the goal of fixing issues. MD hasnt done that. yes they give some half assed general comments about working hard, but that doesnt cut it, lol.
i totally see the usefulness of MD, its a great concept. but their execution isnt great. and trust me, this was my first and last drop. i will pay the $8 difference and buy from amazon next time for 2 day shipping. i have already mentioned that their "savings" are massively inflated. they should compare their savings to the cheapest the product is going from a reputable site, not to the MSRP that the product might have been for a single day when it first came out. people buying on MD are smarter then that. c'mon now.
MD, is the mastermind, they still have a place for blame. they are representatives of the companies and products they sell. they should stand up for all their products.
your right, people should complain directly as well, but like i said. i never really cared too much about the product. all my comments are complaining about their service on the thread.
they are definitely not addressing the problem correctly. should 10, 100, hundreds or thousands of people have to write a formal complaint to get an answer? they have this very open form of communication that would shut me up and put a lot of other people at ease, USE YOUR FORUM MD!!!!!
this isnt about pleasing me personally. again, if i wanted that, i would contact directly. this is about having better customer service, being better at reaching out to your customers as a whole. better at answering question(s) that multiple people have.
they should focus on becoming a better middle man if that is their main service.
a law, lol. maybe i should start a petition to make it a law that MD has to respond to every comment!!!! hahahaha.
for the 1000th time. i dont expect a direct response. i dont even want a direct response on details to my order specifically.
i just wish they would comment in this thread so all customers get the alert and say something like "we messed up, we sent out the last orders first. our first batch that we sent out was for 842 units. have 232 units coming in today confirmed with tracking. these 232 will now go to the first 150 orders and 100% will ship out by tomorrow. the reason you havent received any shipment notification is because we dropped the ball." i hope you get the point or what is expected by the customer.