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Showing 1 of 49 conversations about:
dolev.elbaz
0
Nov 9, 2017
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Yesterday I got my package. It had the Money Clip (small version) instead the Money Clip Wallet I've ordered.
MassDrop's support didn't reply except fur an automatic email.
How can I resolve this issue?
Mark M.
216
Nov 9, 2017
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dolev.elbazHey Dolev - Go to your transactions page and under this product, hit "contact support".
They will be able to help you out.
TY
dolev.elbaz
0
Nov 9, 2017
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Mark M.Thanks.
As I stated, that was the first thing I did but got no answer yet (2 days).
How long does it take for Massdrop to handle a support request?
Mark M.
216
Nov 10, 2017
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dolev.elbazNot long typically - You should be getting a response soon.
AHLEATHER
263
A&H Leather Goods
Dec 14, 2017
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Mark M.@dolev.elbaz im really sorry I missed this.
We can ship you out a new one. I know it’s been 5 weeks, but contact us at info@ahleather.com and we can assist best we can.
dolev.elbaz
0
Dec 15, 2017
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AHLEATHERHi @AHLEATHER , I've already contacted Massdrop's support. The gave me a full refund after showing the order details alongside pictures of the wrong product I got.
I don't think it would be necessary to take any further actions. Thanks anyway.
AHLEATHER
263
A&H Leather Goods
Dec 15, 2017
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dolev.elbaz@dolev.elbaz no problem. Glad it worked out best it could. Thanks for being part of the drop.
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