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Infaerina
3
Feb 9, 2018
These fell apart within two months of careful use. The company would not replace them when they failed.
Edit: Kevin at AAW contacted me (below) and fixed my headphones free of charge. I couldn't be happier. I waited a few weeks of use to see if they had the same issue, but they have worked wonderfully and I have had no issues. I'm still slightly concerned ab9ut my initial experience, but overall I'm pleased to be using them.
They are very comfortable and sound great. They're perfect for the summer when my over ear headphones are too hot, or when in a noisy area.
kevin_aaw
124
Jul 11, 2018
InfaerinaAAW honors its warranty, please do contact us if encounter any issues with your monitor.
Infaerina
3
Jul 11, 2018
kevin_aawI did contact customer support the day it happened. I spoke with "Isu" on 10/4/17 who told me, "This is rather a strange case as acrylic shell is quite stable and cracks normally only results from great force. Therefore it is not covered under warranty for repair. "
kevin_aaw
124
Jul 12, 2018
InfaerinaIndeed usually cracking under external force is not covered, however, do send it in for a check up, if the damage is not too extensive, we will repair for you. Even if it is like totally smashed, we can still repair it for a nominal fee.
Infaerina
3
Jul 12, 2018
kevin_aawIt cracked removing from my ear, hence my contracting the company about a warranty. The crack is just at the tip of the right ear.
kevin_aaw
124
Jul 12, 2018
Infaerinawould you mind sending a photo of that tip to kevin@aaw.me? we will take a look.
Infaerina
3
Sep 26, 2018
kevin_aawI've edited my initial review. Thank you so much for your help, I really appreciate being able to use these comfortably again.
kevin_aaw
124
Sep 28, 2018
InfaerinaYou are welcome, enjoy ~~
Infaerina
3
Dec 28, 2018
kevin_aawThey fell apart in my ear again.
kevin_aaw
124
Dec 28, 2018
InfaerinaDo contact support email and send us a photo of the crack, thx
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