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Pierre111
413
Aug 23, 2016
Hey, just for fun I'm doing a poll. If one really enjoy it's iems but there is a crack like that in the faceplate, would you a- let it go and enjoy the music b-ask to return them c-ask for a discount. The input from Rudy AAW is welcome as well! : )
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demize
157
Aug 23, 2016
Pierre111I'd probably send it back, depending on how deep the crack goes. Don't want half the faceplate falling off randomly. If it's just on the surface and the faceplate is firmly attached, I'd leave it.
Uzuzu
1431
Aug 23, 2016
demizeregardless I would send it back and demand full compensation as well as emotional compensation from waiting
kevin_aaw
124
Aug 23, 2016
Pierre111Hi Pierre, are you referring to the visible straight line in the faceplate? MOP faceplates are made from nature shells, which also means they are put together from multiple pieces, that line seems to be the conjunction line. You are welcome to send it back and replace it with a less visible one. However, I do not think it will anywhere affect integrity of the faceplate.
kevin_aaw
124
Aug 23, 2016
UzuzuIt is easier said than done given there is no actual quality issue here. However, should you have any service requests, feel free to contact our service team via email. We are always there to help:)
Pierre111
413
Aug 24, 2016
kevin_aawI'll keep it, because I don't want to wait and I agree that it doesn't change the sound and it's covered with a layer of whatever resin the buds are made of, I know full well it's not gonna fall appart. But, I have to disagree with you, the pattern continue from one side to the next, it's the same piece with a crack in the middle, the right side is perfect, and certainly doesn't look like multiple pieces juxtaposed to each other, comon...there would be discontinuities I don't believe for a second you guys dig trough numerous mini pieces and achive to build a puzzle with a result so perfect...Nature have way to be harmonious... That being said I'm very happy with them, and don't want to criticize your work, those are beautiful quality pieces...But it's a crack...No big deal.
Pierre111
413
Aug 24, 2016
I guess, I don't know what MOP is but it's LX 03 with smoked black, the only little thing I done is a red tip for the right side, to have an instant visual of which is which. Like the look yeah
PieceOfTau
58
Aug 24, 2016
Pierre111Mother of pearl
PieceOfTau
58
Aug 24, 2016
kevin_aawHey Kevin, how is progress going on these? Could we maybe get a "We have XX shipped out so far out of the YY total" or something like that?
kevin_aaw
124
Aug 25, 2016
PieceOfTauHi it will be hard to gauge progress this way though as participants usually has their own schedule to send in their impressions, matter of fact is, we still haven't got a couple of the impressions yet from last drop O.o However, majority of the orders have been delivered.
PieceOfTau
58
Aug 25, 2016
kevin_aawGood to know! Thanks for the response. Will we get a notification when our order ships?
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