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Showing 1 of 22 conversations about:
Mark M.
216
Mar 29, 2018
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RSparqs09
3
Mar 29, 2018
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Mark M.By stating “the drop is now fixed and all options corrected”. Does this mean those of us that received the wrong shoes will eventually have the correct ones delivered, or just that moving forward others shouldn’t be effected the way we were?
Mark M.
216
Apr 2, 2018
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RSparqs09This drop and moving forward @RSparqs09 - Have you received a message from our Support team regarding your order from the previous run?
RSparqs09
3
Apr 3, 2018
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Mark M.Yes, I received an email from the support team and the “ticket“ is closed. The incorrect item was returned, the money was refunded, and all is back to where we were a couple months ago. Still a bit taken back as to how that situation wasn’t rectified either by your organization and/or the manufacture/supplier involved in the drop/transaction. It requires a certain amount of people to commit their money to a particular product, yet of all those committed to the same dollar amount, not all receive what they committed to and have to go out of their way just to be refunded their initial money but never the item they ordered?
Mark M.
216
Apr 4, 2018
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RSparqs09Thanks for explaining this @RSparqs09 and we apologize for the unpleasant experience. It's unfortunate when these mistakes happen and although we try to rectify things for our customers asap - there's room for improvement. We could not replace the incorrect items for this drop, but you should have received a voucher for your trouble. Thanks again!
RSparqs09
3
Apr 9, 2018
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Mark M.The only thing I’ve received that relates to a voucher was the return shipping label l used to send the incorrect item back to your warehouse. I’d hope that is not the “voucher“ you’re referring to?
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We sincerely apologize for the confusion and the inconvenience. The drop is now fixed and all options corrected. @sundown @Matthecc @RSparqs09 @treal512 @Jet2k5