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Showing 1 of 25 conversations about:
NYBear
3
Apr 12, 2018
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Don’t waste your money. No Improvement in audio over apple‘s basic lightning / 3.5mm. Headphone jack falls out with any movement, so unless you plan on keeping completely still at all times, you will become unplugged incessantly.
If you you find one for $9.95 go ahead.
Apr 12, 2018
scutts
157
Apr 15, 2018
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NYBearYour headphone jack should not be falling out with slight movement. You should double check and make sure that the 3.5mm is connected securely all the way in. The sound quality / scale will depend on the receiver used, but generally speaking, higher impedance headphones will benefit more from additional amping.
Apr 15, 2018
NYBear
3
Apr 15, 2018
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scuttsI know the jack _shouldn’t_ fall out. I’m saying it _does_ fall out. Every time I use it.
Apr 15, 2018
scutts
157
Apr 15, 2018
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NYBearPlease contact the support team at support@adv-sound.com. If it's a manufacturing defect, we will send you a replacement.
Apr 15, 2018
joshuawas
14
Apr 15, 2018
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NYBearMy headphone jack keeps falling out. It's really frustrating.
Apr 15, 2018
scutts
157
Apr 17, 2018
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joshuawasThat shouldn’t be happening. Please try multiple 3.5mm jacks, inserting them firmly all the way in, to see if the problem persists. If so, send us an email at support@adv-sound.com, and we’ll take care of you.
Apr 17, 2018
joshuawas
14
Apr 17, 2018
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scuttsI have tried with Westone W40 (custom cable and original cable) and Sennheiser HD6XX. They all are loose and fall out if moved.
Apr 17, 2018
scutts
157
Apr 17, 2018
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joshuawasPlease email the support team at support@adv-sound.com. I'll put a separate note to them so you are taken care of.
Apr 17, 2018
NYBear
3
Apr 27, 2018
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scuttsOk it’s insulting to tell me to try multiple jacks - did the product description state “only works with some 3.5mm But you won’t know which until laborious trial-and-error?”
Still falls out, by the way, or cuts out. Sennheiser hd280 and grado and some old sony that came with a Walkman and the Apple buds
Oh, and the audio on the unit now cuts in and out even when holding the jack in place. And sometimes when I’m lucky I’ll hit play and hear a high pitched squeal until it’s unplugged.
Apr 27, 2018
scutts
157
Apr 28, 2018
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NYBearI apologize if my response sounded like that. There was no implication that Accessport would work with only some 3.5mm jack. It should work with all 3.5mm jack. If you are continuing to experience issues, we can replace your unit. We have a warranty procedure to follow and it begins with you emailing support@adv-sound.com with description of your issues and your purchase receipt.
Apr 28, 2018
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