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Flopsygoose
2
Dec 15, 2015
I wrote to Massdrop customer support but did not get a response about this.
ChristopherJ
1189
Dec 17, 2015
FlopsygooseHey Flopsygoose, CS will coordinate this with you.
Flopsygoose
2
Dec 17, 2015
ChristopherJThanks for the update, Christopher. I appreciate your efforts.
m_Assdrop
39
Dec 17, 2015
ChristopherJLooks like I have the same problem here. 22mm firehose strap :(
monocline
31
Dec 23, 2015
m_AssdropI also got a 22mm firehose strap.
ChristopherJ
1189
Dec 26, 2015
m_Assdrop@monocline @nisan-3 @Bobnovine If you've received a 22 mm strap and you want the 20 mm size, please reach out to Customer Support on your Transactions page.
https://www.massdrop.com/transactions
m_Assdrop
39
Jan 16, 2016
ChristopherJJust got an email from Hillary in CS saying strap is only available in 22mm, and my only recourse is to return everything for refund. Definitely doesn't sound right. Where do I go from here to get the right strap?