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NHHifi
8
May 6, 2017
just got a note from "Community Support" saying the product does not have a warranty and they (Massdrop) don't have any inventory so they can't simply ship the correct cord and the only option is to return the amp for a refund. WHAT?! How about instead, you get a handle on how many were shipped with the incorrect cord, ship a big box full from Vietnam to NJ and send us the correct cord! I'm not even particularly pissed about the cord error, but this canned, thoughtless response showing not even the slightest interest in solving an easy problem is infuriating. At this point I am still holding on to the idea that a bunch of these were shipped incorrectly and they'll get it solved, but I'm pretty astonished at the reply so far.
Steverinho
1
May 6, 2017
NHHifiAgree. Absurd response. (And I assume all that's needed is a generic non-polarized power cord, 4 or 5 bucks from Amazon.)
figushki
19
May 7, 2017
NHHifiI put in a customer support request yesterday, and I haven't received a reply. The customer support hours are supposed to be daily.
I went back and checked, and the 2-prong US plug was featured in the the product imagery with especially nice lighting. I've never seen a power cable look so good.
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NHHifi
8
May 7, 2017
figushkiI'd like to think that they have to wait until Monday to be able to speak with the supplier to come up with a solution. We'll see.
figushki
19
May 7, 2017
NHHifiIt would be nice to get a response other than their canned "your email is very important to us" reply, since they're supposed to be working. I just got off my Sunday support shift...
Blizzzard
6
May 8, 2017
figushkiThen we received this..
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mizitchell
6
May 8, 2017
NHHifiShipping NA customers EU cords and shrugging your shoulders seems like a good way to guarantee that you will not be getting any repeat business... Someone at Massdrop should be ordering the appropriate cable in bulk or offering a partial refund so we can get them on our own from amazon. Returning a working unit because of a $5 cable is NOT the right solution.
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