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Honestly, these units being sold are probably ones they've received as returns from their startup campaigns on Indiegogo and other sites
I hear you - I have the same problem, I purchased those as an "early bird" on IGG and their performance are far less than advertised and/or expected. I have sent numerous requests for refund/return/exchange, but no reply whatsoever. BTW, I have the same experience with Massdrop, when requested a return/exchange for a headphone piece I bought through them, which came scratched - no response till today.... Looks like everytime we buy something on Massdrop, we are taking a risk of getting a second grade product, just because we paid less through crowd funding. That sucks!!!
Arie
You're right the audio was actually awesome. The connectivity is the main issue. Even with my phone sitting one foot in front of me on a desk, the right bud would still drop out from time to time.
Now, how dare you take the time to comment on my experience with your company in such a way to try an make yourself look better and make me look less reputable. How dare you take the time to do THIS instead of trying to answer even one of my many attempts at contacting your Customer Service department. I hope you guys learn a valuable lesson in the importance of customer service when screwing your customers comes back to bite you in the ass.