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RTbaugh
5
Dec 5, 2016
This is my second experience with Massdrop. The first was an attempt to order the Sennheiser headphones that you had advertised. Apparently that drop was a complete disaster and I was one of the many people who tried for over an hour to order them but could not get a confirmation. That drop was supposed to be offered a second time but it would seem that's not going to happen. This time I received confirmation but there is a mishap with getting the actual product to me. That said, I've given a lot of personal and financial information to your company twice now with absolutely NOTHING to show for the trouble. I've submitted to customer service 3 times now and get the same automatic email back saying I'll be contacted very soon. I've not been contacted AT ALL and 'soon' was over days ago. I have no idea where my headphones are or if they're ever coming. I've PAID for them, though. This is absolutely ridiculous.
SomeTechNoob
466
Dec 6, 2016
RTbaughThis is totally OT lol, why put this on the K553 discussion page?
> That drop was supposed to be offered a second time but it would seem that's not going to happen. Don't know where you heard that but that wasn't stated at all. Massdrop would be open to the idea of starting another drop, but it's up to Sennheiser. That and the fact that Massdrop doesn't usually drop a product until the previous drop ships.
If you were charged and it's showing up in your transaction history, then you're in. If it's not in your transaction history, then you aren't in the drop.
RTbaugh
5
Dec 6, 2016
RTbaughHonestly, posting here was the only way I could get anyone from customer service to respond to me- which they finally did tonight.
I am in the drop. My card has been charged. I have not received my product and could not find where the issue originated since neither DHL nor USPS nor Massdrop customer service reps would get back to me. The afore mentioned websites didn't have any information that was useful other than the product had been shipped some time ago but was 'undeliverable'. This was due to a mixup with my address as sent to the delivery people though the info I provided as well as my receipt had all correct delivery and billing information.
With all the horrible runaround I am cancelling the order and probably going to unsubscribe to the site. The second drop for the Sennheiser was most definitely discussed by representatives from Massdrop on the website because of the difficulty that so many people had ordering the cans or getting confirmation.
RTbaugh
5
Dec 6, 2016
RTbaughI agree that my comments were 'OT'. For that, I apologize, sincerely. I was spinning my wheels, wasting time, not getting any responses to repeated emails, and getting really frustrated that I was being charged for a product that might never show up. This was sort of a last resort. For the record, I did finally get someone to respond.
SomeTechNoob
466
Dec 6, 2016
RTbaughI think it wasn't a second drop, but it was a wave of emails that were sent out to the accounts that were detected as "tried to buy but something failed". I got in during the first wave of emails. As far as I know there were 2 waves of emails after the initial drop so that people could get the cancelled duplicate orders.
I just realized that you mentioned this as a second drop. I had no issues purchasing any of my items off massdrop, so it's a bit curious that you've experienced so many issues. Well, the HD 6XX was a bit of a clusterfk, but all the other drops I've joined over the past 2 years have been fine.
jhowell1030
102
Dec 8, 2016
RTbaughA few years ago this site was awesome. Due to the terrible customer service (time, information given, overall ability to talk to a customer while possessing common customer service skills like empathy) I've pretty much given up on this site.
Until there is an obvious change...I'll spend 5-10% more elsewhere.
These headphones, however, are great. I've had mine for about two years and love them.
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