Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
As of our last update, the K7XXs were making their way through processing at the port of Long Beach, CA.
Processing an order like this should take a few hours. Unfortunately, slow moving dock workers stretched this step into a multi-day event.This caused the shipment to miss its originally scheduled freight (truck) shipment. The K7XXs were not ready to be shipped from Long Beach to our NJ fulfillment center until midday Monday.
Shipping by truck Monday afternoon would result in an ETA of Friday (Dec 19th) or Monday (Dec 22nd) which would ultimately surely miss our December delivery date estimate. I pitched the situation to our management team and they approved the expense to arrange next day air-freight service for Monday afternoon to take all 11 pallets of headphones to NJ for Tuesday (this costs 15x more than ground freight).
Space constraints became an issue and they only managed to book 3 of the 11 pallets onto Monday afternoon flights. The plane was to connect in Chicago and continue its route to NJ, except the connecting plane was smaller than the plan that departed LA, and as a result only 1 pallet made the connection and two were left behind in Chicago. We’ve chartered a private truck to take those two pallets to our warehouse. The remaining 8 pallets are still at Long Beach and we’re desperately trying to find a plane to book them onto so that we can get them to our warehouse by Thursday. We have three logistics people calling around and hope to get a favorable result soon.
The headphones on the pallets are somewhat mixed up in terms of the serial numbers, so our warehouse employees are unpacking them and then putting them into two piles “< 300” and “> 300” serial numbers, and fulfilling two separate piles of orders based on that. That’s why some higher order numbers are getting fulfilled faster than lower numbers. Keeping the serial number batches straight is extremely important to us.
Thanks again for all your support and understanding of this very fluid situation. We’re moving mountains to make this happen and will keep you updated with the latest developments.