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Hey Everyone,
As of our last update, the K7XXs were making their way through processing at the port of Long Beach, CA.
Processing an order like this should take a few hours. Unfortunately, slow moving dock workers stretched this step into a multi-day event.This caused the shipment to miss its originally scheduled freight (truck) shipment. The K7XXs were not ready to be shipped from Long Beach to our NJ fulfillment center until midday Monday.
Shipping by truck Monday afternoon would result in an ETA of Friday (Dec 19th) or Monday (Dec 22nd) which would ultimately surely miss our December delivery date estimate. I pitched the situation to our management team and they approved the expense to arrange next day air-freight service for Monday afternoon to take all 11 pallets of headphones to NJ for Tuesday (this costs 15x more than ground freight).
Space constraints became an issue and they only managed to book 3 of the 11 pallets onto Monday afternoon flights. The plane was to connect in Chicago and continue its route to NJ, except the connecting plane was smaller than the plan that departed LA, and as a result only 1 pallet made the connection and two were left behind in Chicago. We’ve chartered a private truck to take those two pallets to our warehouse. The remaining 8 pallets are still at Long Beach and we’re desperately trying to find a plane to book them onto so that we can get them to our warehouse by Thursday. We have three logistics people calling around and hope to get a favorable result soon.
The headphones on the pallets are somewhat mixed up in terms of the serial numbers, so our warehouse employees are unpacking them and then putting them into two piles “< 300” and “> 300” serial numbers, and fulfilling two separate piles of orders based on that. That’s why some higher order numbers are getting fulfilled faster than lower numbers. Keeping the serial number batches straight is extremely important to us.
Thanks again for all your support and understanding of this very fluid situation. We’re moving mountains to make this happen and will keep you updated with the latest developments.
talonjones
30
Dec 17, 2014
WillHoly Hell of a shipping nightmare. Amazing that you guys are taking the hit to get these out.
Daily
1
Dec 17, 2014
WillThanks a lot for the detailed update guys hope to get mine soon!
Vortaku
80
Dec 17, 2014
WillThank you for the detailed update. I know this has been a hassle but I really do appreciate all the work and effort going into still trying to get them to us by Christmas.
MyTlee
2
Dec 17, 2014
WillI am in Los Angeles. Any possibility to pick them up?
dr150
50
Dec 17, 2014
WillThanks for the update and great job(!) on correcting the shipping adventure. You did the right thing getting them before Xmas as MANY of these units are gifts. I disagree w/ the other poster defending dock workers. Union people, by negotiated design, are slower than normal.....unless pushed by their bosses...and even then, only as fast per terms negotiated by the Union. :/
Someguy316
0
Dec 17, 2014
WillGot the email update; thanks to the teams working on this and I can see how complicated it can get due to the serial number models involved.
MythicalWagyu
99
Dec 17, 2014
WillSounds like a logistical nightmare but good on you guys for taking a hit on shipping costs to try & keep to the original estimate! Worst case I guess it just means we get more Christmas presents after Christmas; GG Massdrop, extending the holidays!
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