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Showing 1 of 5034 conversations about:
Will
8470
Chief Product Officer
Dec 19, 2014
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zondaf
8
Dec 19, 2014
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WillThanks for being transparent and offering a solution to make sure the items that were shipped with Surepost make it in time for Christmas. I'm disappointed that many on here can't see that there was a mistake made and blindly defended MD.
It's not hard to see that MD intended to use a shipping option that would get the HP out in time since you guys were able to stick to your initial timetable. I think 4 business days is enough time to resolve all the issues so that everyone gets their HP by Christmas.
It's not hard to see that MD intended to use a shipping option that would get the HP out in time since you guys were able to stick to your initial timetable. I think 4 business days is enough time to resolve all the issues so that everyone gets their HP by Christmas.
tommydadog
177
Dec 19, 2014
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zondafsays "It's not hard to see that MD intended to use a shipping option that would get the HP out in time"
yet you still blamed MD for choosing surepost :)
yet you still blamed MD for choosing surepost :)
Demonshade
0
Dec 19, 2014
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WillHey, is there a reason mine is being sent via USPS who take days just to create a label let alone ship? :(
zondaf
8
Dec 19, 2014
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tommydadogI think you misunderstood me. I do blame them and they owned up to it and offered a solution. Did you no read Will's post? It clearly made no sense for them to use the slowest shipping option if they were trying to have the items delivered by Christmas. They admitted they used Surepost in error on some of the orders when they should have used the 3 day service. They said they will try to upgrade those to a faster shipping option in time for Christmas delivery.
SparrowHAWX
30
Dec 19, 2014
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SherakoAnd I have a feeling I'm one of those 70 people and the fact that I live in Canada doesn't help at all :/
RaiseYoHands
5
Dec 19, 2014
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DemonshadeI'd take USPS Priority over UPS 3 day. Stupid weekend.. Won't get mine until Tuesday.
Mark
3186
Admin User
Dec 19, 2014
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SparrowHAWXWe'll be upgrading the shipping from First Class International to Priority Mail International. Depending on when we ship it, it's very possible you'll end up getting it sooner than had we shipped it today via First Class.
Demonshade
0
Dec 19, 2014
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MarkWhat about mine. Its a domestic delivery which is being handled by USPS and appears yo be a standard shipment. Its been 2 days and it hasn't moved an inch. :(
nelson
5275
Dec 19, 2014
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Demonshade@Demonshade,
Your case is rather unique, since your order was originally a Canadian order and then revised to an US order based on your request.
I know Libby is looking into this shipment specifically for you, we'll follow up via email once we hear more.
Your case is rather unique, since your order was originally a Canadian order and then revised to an US order based on your request.
I know Libby is looking into this shipment specifically for you, we'll follow up via email once we hear more.
Sherako
53
Dec 19, 2014
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SparrowHAWXI wish I knew you could just refresh the order page so when someone cancels you get their 1st batch shipping :(
Demonshade
0
Dec 21, 2014
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nelsonHey,
So in three days USPS has moved the package a couple kilometers. From Libby's response it appears nothing can be done. I guess I sent the first email too late for such a busy part of the year. How much time in advance should I attempt to get a hold of you guys in the future?
Its also sad to see what poor shipping options Canadians get which costs 15 dollars. Some of the people whos item was mislabeled and sent to the wrong location will probably have it returned to you guys and arrive at the proper location before USPS even gets it halfway across the country.
So in three days USPS has moved the package a couple kilometers. From Libby's response it appears nothing can be done. I guess I sent the first email too late for such a busy part of the year. How much time in advance should I attempt to get a hold of you guys in the future?
Its also sad to see what poor shipping options Canadians get which costs 15 dollars. Some of the people whos item was mislabeled and sent to the wrong location will probably have it returned to you guys and arrive at the proper location before USPS even gets it halfway across the country.
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I can’t tell you how much we appreciate the patience and understanding you’ve shown throughout the fulfillment of this drop, the largest in Massdrop history.
The K7XXs headed to you have traveled over 7000 miles. They’ve made it through technical trouble at sea, the port of Long Beach, and all manner of planes trains and automobiles racing cross-country. As of today, nearly all the K7XXs have arrived at our fulfillment center.
That said, some orders have encountered unexpected problems. About 35 units were shipped via UPS surepost instead of three-day, we’re talking to UPS and we’re trying to upgrade their shipping service. In addition, there was a printing error with some of the labels, so around 70 orders were double shipped and they’re set to receive twice as many K7XXs as they ordered. We’re working with UPS to recall those shipments, but some are too far through the process to be recalled. Those members that got double-shipped will be contacted and we’re working with them to return the extra units for re-distribution as quickly as possible. Because of the double shipments, 70 units haven’t shipped out yet. Those who have had their orders recalled, and those who haven’t had their orders shipped yet, will have their shipping service upgraded once their orders are re-dispatched. At this point everything is on track for ~90% of orders and we’re doing everything we can to do right by the members affected by our mistakes.
It’s gratifying to see the positive posts from people who have received their K7XXs but we know our job isn’t done until every unit is delivered.
Thank you all, none of this would be possible without the Massdrop community. You’ve been incredibly patient through this process and we really appreciate it.