Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
So I thought, "let's just try taking the cable out and inserting it again in the XLR jack". And guess what I found? A thin string jutting out from the jack area. At first I thought it was a spider web so I pressed on it, and it just bent. WIRES. COMING OUT OF THE JOINT EDGE. This is unbelievable. Attaching pics for others like me who wouldn't believe such a thing without proof.
PS. I've been trying to contact MD Support since the 18th, I still haven't got ANY response from them yet. This is the latest development in my list of grievances with this product (serial# delivered above #300 when promised was below, bass rattle / treble hiss, and now this). I know that we're getting the product for cheap, so compromises can be made on the supply chain arguably, but compromising the product quality itself is very unprofessional when a level of quality matching the K702 65th AE is being claimed. I hope this is more about AKG than MD, since I still have a lot of products waiting from MD which I would like to have but this experience has made me apprehensive towards the new items I'm about to receive rather than excited about them.
[img:2014_12-24 02.fwq.35.30.jpg] [img:2014_12-24 02.uqk.35.41.jpg] Zoomed in:
EDIT2: unable to post multiple pics, but the posted pic is enough to see the defect so not bothering any more.
good job akg. good job....
Did you get yours? I hope yours run fine.
It's good that you're not experiencing problems though. But this just shows that QC was compromised HEAVILY on, since the product itself isn't bad, a subset of the batch is, and with varying levels of defects.
Either way, a Merry Christmas to you, sir (ma'am?). Enjoy your headphones! :)
To be clear, you can contact the support number listed on your warranty card if you'd like, but I'm working with Harman to get a specific support person who will handle all k7xx related concerns. That person should be ready to go shortly after Christmas.
In the meantime, I appreciate your patience while we try to get this resolved during the holiday."
I can give them some slack since this is the holiday season and things will go slow, but I sure hope that this will be resolved within the first week of January.
Although I do understand the apprehension, I am paranoid about the other drops I have participated in too.
The build quality I was definitely disappointed with, that was my first qualm when I opened the package and reported in the comments here. I guess that was too early so people didn't really notice it as I got mine very early on.
I also got the Ostry KC06A, which was like $50-ish so I didn't bother much - I'm sure there is a loose connection at the 3.5mm plug, because I'm experiencing audio drops sometimes. I just thought it wasn't worth going into the trouble of replacement for.
As far as the build quality of the AKGs, they are all plastic, made in China, and look to have pieces/parts that could wear out quite easily. The clamping on my set is very, very weak. So weak that I find I have to readjust them often because they slide down. If mine didn't distort, I would imagine that they would have better sound if they clamped stiffly enough to get a good seal.
http://www.amazon.com/Tekfusion-Twinwoofers-In-ear-Headphones-Edition/dp/B00K6NDFXA Note - I bought my pair back in India when the product was just launched, and the price in the local market was ~$20.
In my mind, "made in China" does not necessarily mean bad quality, although most of the times it is. It's just cheap labour, but they can still make good quality products in China - Apple products are made in China too.
Also from what I know (which I admit is not much) the AKG 7** line is plastic, no metal casings, yet the overall product quality ratings are high. So I would argue that these have the potential to be good headphones, but clearly the QC has failed miserably.
I might overlook the product quality (for this price) if the core of the headphones is solid - the electronics are stable and the sound quality is good; and I can say neither of those is true at least for the set that I received.
EDIT - Also, about the clamping issue, I find my set to be very comfortable for my head shape. I can keep wearing them for an extended period of time without noticing they're on my head, except when I hear the bass rattling. As a comparison my ATH M30 had much more clamping force I think and I would have to remove them for a while after about an hour or so of wearing them.