AKRacing Arctica Gaming Chairsearch

AKRacing Arctica Gaming Chair

AKRacing Arctica Gaming Chair

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@AKRacingAmerica I've just received the chair from Amazon and foud a piece broke (heard a sond and took of the plastic). How should I proceed? I'm in Argentina. Thanks.
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Amazon.it they send by Amazon Global. US don't.
DiegoEnzo
Just wanted to addthat AK Europe racing team contacted me, they were kind, but unfortunatelly they informed me they weren't able to send me a plastic replacement. So, not the best support I've experienced.
I am planning to buy this akrcing arctica. I have read the issues and im confused now on buying this.. Comfort is baad is it real?
akong
I've just received one from Amazon it is a nice chair, but it is true it is a bit tight, wider would have been better.
Any idea when this will drop again? I prefer this much more than the V2 series, but don't want to wait months.
McKayG
Waiting for it too here. Please drop it again! Thanks
Do these ship when the drop ends or is there some sort of lead time?
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Thanks!
Hello! I really love this chair. When will it be dropped again? Please drop it again! Thank you very much!
Just reading the customer support makes me wanna drop
I wanted to buy this chair but I wanted a bit of blue instead of the red/orange color :(
TBH1901
The Arctica only comes in this color arrangement. If you want a color variant you may want to wait for our Premium Series to come around again.
Was really late to put together, finally did last night. This drop was totally worth it and has finally completed my setup and matches perfectly with the theme. Was a definite upgrade from my previous cheap IKEA chair which i could only sit on for 45 minutes before my back started to hurt. I could literally fall asleep on this chair, its so comfortable. Assembly was very similar, if not, exactly the same as every office chair out there. The only thing that threw me off was that most of the bolts came pre-installed on the top half of the chair and the underside. For a while i thought this chair was delivered with missing bolts, only had 3 in the plastic bag. This was until i actually paid attention and realized they were already pre-installed. Instructions are a little lacking but are more than adequate if you sit and thoroughly read through each step. One word of caution, the plastic covers in the instruction manual that came with this chair did not match the actual model. Images show single piece plastic covers for the sides, while this chair actually has a 2 piece plastic cover design, hence what the 3 bolts that came in the plastic bag were for. Oh, and as it has been stated by people already the bottom cushion does not really work well on this chair since it doesn't have the vents by the neck section, it can still be installed it just seems awkward. Decided to only keep the little top pillow in order to help extend the life of the chair, as natural oils from our head and skin eventually start to break down these fake leather materials over time. Had an old office chair made of the same material and the arm rests were covered in the same fake leather and that was the part that started to crack first, the rest of the chair was fine. Figured it had to do with the natural oils as i barely use the arm rests and they also received a fraction of the overall stress compared to the rest of the chair yet was still the first section to give out. Without having to say, i was very happy to see that this chair does not have that fake leather material on the arm rests. I cant stop praising how much i like this chair. I am now a new AKR customer.
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Aww thanks man, it totally looks better than it actually is but thank you For your kind words.
No, I believe the user was just saying that the armrests are made from foam with polyurethane, not the same faux leather that covers the seating and back area of the chair.
Been using this chair for about a week now and I can't help but feel that I must express my sheer disappointment in this chair. I have a desk job and work a 10 hour shift each day and was really hoping that this chair would give me the comfort I need for my job. The seat has a decent amount of cushion; however, the sides of the seat is very hard and feels like a very tight squeeze on my butt. The sides causes a lot of pain after sitting for a long period of time. If you often sit with your legs spread apart, you will feel a lot of discomfort. If you genrally sit with your legs closed, then maybe it wont be so bad.
The back support and height of this chair is great; however, it just doesn't make up for the uncomfortable seat. I really wish I did more research before purchasing this chair.
I'll have to give this chair a 4 out of 10 rating. Save yourself the money and find something better.
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Hi, yes, you contacted support four weeks after I invited you to and six week after you said you wanted to evaluate it more.
How long should we wait? I was eager and ready to help you back then. I understand that life is busy for everyone but I strongly believe that it is not realistic for you to expect that invitation to be open-ended for us to do you an extra service on a chair you bought knowing all sales are final. I'll leave it to the other members of the community to decide who is the reasonable person here.
AKRacingAmerica
I was rejected support because I "waited" to long... Well, life does happen... My girlfriend just gave birth to our daughter and I had time off work hence me not using the chair for 3 weeks. Coming back to work reminded me how uncomfortable this chair is which is why I decided to reach out to support who was quick to deny me of any help. I shouldn't have to sit here and explain my reasons to why it took me so long to reach out to support.
At this point I have already accepted that you guys will not put in any effort in helping me with this situation. Like I said before, I will never buy any of your products and will continue informing others to stay away from your products.
Chair assembly went fine, and the chair itself is very comfortable. The only problem I have is with the plastic cover over the tilt lever - it's very loose and there doesn't seem to be a way to tighten it. I tried jiggling it around, to see if it needed to lock or click into place, but it doesn't seem to have anything to click into. Anyone else having a similar issue?
johnjust
Hi, please contact us at service@akracing.co and we can assist you with your issue.
I received my chair and built it yesterday. Wanted to give a little feedback since I did a pretty long session of CS:GO last night.
Installation: I'd recommend watching the various AKRacing Chair Assembly videos on YouTube. It made the process a lot easier as I was already familiar where what went where. Putting the chair together was easy thanks to those videos. I'd say strictly just following the included manual, you may get lots on some steps. As far as looks go, it is as white as the photos and has a unique design. The white is also its downfall though as I have a couple minor black scuffed areas that happened sometime during its production in the factory. I had no other issues with construction except for a small scratch near the middle of the wheel base that I noticed while opening.
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The Chair: As far as the chair itself, the material it is wrapped in feels very nice and premium. The foam is much more firm that I had expected. This is good for those who want a lot of support, its great for the back but I wish the seat was a bit softer. I am currently not using the pillows because they don't strap on to this model well due to it not having the vent holes near the neck. The straps go on kinda funny and I don't want it to dig into the PU material or cause any black scuffs.
As far as overall comfort it's both hit and miss. You can tilt the back to whatever feels good and the seat can sit very low if needed. The armrests move up and down, forward and back, and can pivot out or in. The main issue of comfort again is related to the seat. In addition to the firmness, it's pretty tight which I wasn't expecting as a 160lb 5'9" guy. I'd categorize myself as slim but I have to keep my thighs together to sit comfortably. I definitely regret not going for the ProX when it dropped originally.
Depending on what you came from previously this could either be a side grade or an upgrade. I sit on a Leap at work (which I cannot afford for my home), I was hoping this chair would give similar comfort for cheaper but it's been hit or miss so far.
I'm hoping the foam will get softer with wear, but still concerned about the width of the seat. I'll update if anything major changes but hope this helps you with your future purchase (hint: get a ProX unless you're tiny).
EDIT: Forgot to mention there was some loose stitching on the lettering that I can to cut off (about an inch and a half in length).
TL:DR I like the looks and the back support but am not a fan of the width of the seat.
smellyfungus
Hi, we appreciate your comments and will forward them to the factory. Our service team will be in touch with you. We want you to be happy.
AKRacingAmerica
Just wanted to let everyone know that AKRacing responded to my email to them right away and found a resolution that I am happy with. Based on this experience, their customer service is really good and I wouldn't hesistate to purchase from them again (hoping they increase the seat padding and extended width for wiggle room).
Hi Everyone. UPS is at the loading dock right now picking up everyone's chairs. So your tracking information should start showing estimated arrivals in a few hours after they scan all the codes into their system. All of us at AKRacing and Massdrop thank you. Please remember, if you have any problems or questions you can email us at service@akracing.co or call during normal business hours (8:30 am to 5:00 pm Pacific) at 805-383-7005
just saw a tracking numbers attached. excited to see how this looks in person. hope it's fast shipping, there's no available information yet.
Hello, could anyone please let me know the smallest distance (in inches, say) from the armrests to the floor for this chair? Thanks!
malmofreak
With the chair in its lowest position and the armrests down all the way, it is about 23 1/2" to the top of the armrest from the floor.
What material is the seat and back made of? The high-res images on the akracing site look they have a mixture of cloth and leather.
winkx01
Not sure exactly which photos you refer to since the ones on the site are basically the same as the ones here, but it is 100% faux leather upholstery.
AKRacingAmerica
Thanks! I figured it had to be the angle or something that was messing with the way it looked. (The pictures were the full-res images on http://akracing.co/product/akracing-arctica-gaming-chair/)
Does it come in pink?
NerdyLarrissa
Hi, the Arctica comes in just this color. The Player Series does have a pink model which is available now from other retailers.
Any larger seat options to fit someone around 6'2" 270 lbs? 14.3 inches of seat width, I think I have 16 inches of a$$ width...lol
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Thank for the follow up. I'll hold out for the pro x.
Larenzo
Was waiting for something like this to come around I guess I'm also waiting for the pro x as well Count me in for one of them
Quick question: Is there a return option? The posted dimensions are a little odd to me and seem a bit small. I'm a 5'10" 250 lbs guy and live in Washington state. My current chair is broken (unable to lean back) and was something I picked up from Costco. I wanted to ask instead of purchasing and regretting having bought a $300 chair I don't fit into. Am I able to return the chair? If its too small?
FredLo
I'm not a Massdrop employee so I don't speak for anyone officially, but it is my understanding that they don't take returns. That is part of the way they can offer such low prices. Returns cost a lot to handle and deal with. If you are not sure and need to "try and buy" I would suggest buying from Amazon or Newegg ,etc, places where, yes, you'll pay more but you'll have the security of knowing you can return it after a week or so if you don't like it...and you keep all the packing materials, etc.
Is there any approximate date on another Premium V2 drop? Or should I just get this one now?
PointDexterous
This is a very similar chair in design. It is the materials that make it a bit more expensive. If you like this aesthetic, there is nothing else like it. Otherwise, I would guess at some point you'll see the Premium Series come back around.
Are the armrests adjustable more than just height? How easy is this to break down/set up again? Moving in a few months and would want to take it with me.
dphjr
The armrests are adjustable for height only. It is pretty simple to break down, I guess. The base and mechanism detach from the chair with four screws. From there, it depends on how far you need to take it down. Depending on the complexity of your move, you might want to save the box and packing material to disassemble completely and get it to your new place safely.
What is the difference between the Arctica and the ProX series? I know the Arctica is a mostly white chair and it is priced 50 less full retail of a ProX. But are there any other differences?
I got a the AKracing ProX from massdrop and I love it.
Is the AKRacing better than the DXRacing? What's the difference?
Redman2823
Hi, thanks for the question. I generally let other companies speak about their products and I will talk about ours. But in another discussion for a different drop, I posted some photos of a "well known competitor". Here is a link to that post: https://www.massdrop.com/buy/akracing-overture-series-gaming-chair/talk/1616285
Man, ive been waiting so long for the perfect gaming chair for my white/red setup. So glad i didnt jump the gun on other chairs, this one is perfect!
If only it can be sent into Alaska I'd buy it in a heartbeat
YongrayChafin
Unfortunately shipping to Alaska is impossible at this price. Shipping alone for an item of this size and weight is over $200
Is it only in white?
mario1230
Yes, that's the point...it is the first all-white gaming chair. We're very proud of the design and its unique look.
Is this chair or the Premium a better buy? I'm 6 feet tall and ~190 pounds
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Great. We appreciate the business. Yes, it does mean that. I expect that we can ship them middle of next week.
AKRacingAmerica
Awesome! Thanks for the quick responses and quality drops!
I can't afford it before the drop ends, I hope it gets dropped again
Love my AKRacing chair. I recommend!