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Alison Glass Essential Thread Collection

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Alison Glass Essential Thread Collection

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Sep 5, 2014

Hey everyone,
We’re happy to report that all of the orders have been shipped out! A few orders don't have tracking yet, but it will be uploaded shortly.
Thanks again for the support guys. Make sure to share your experience with the Alison Glass Essential Thread Collection on Massdrop.
If there’s anything else we can do to make your Massdrop experience better, feel free to email us at support@massdrop.com.

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HassanS

3183

Operations

Sep 3, 2014

Hi All,
We just received confirmation from the vendor that they have shipped the group's order and it is scheduled to arrive at our warehouse tomorrow barring any delays en route. We have let our warehouse team know that the order is inbound and to have it out as quickly as they can. We will update the group as soon as the remaining orders have shipped.
Thanks for your patience.

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SarahR

101

Aug 20, 2014

Hi everyone!
Aurifil is back from their vacation, and will be shipping us the Alison Glass Essential thread collections over the next week and a half. As soon as they get to our warehouse, we will get them sent to you as fast as we can!
Thanks!
Sarah

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HassanS

3183

Operations

Aug 19, 2014

Hey Guys,
We have reached out to the vendor and are awaiting their response. As soon as we receive updated info from them we will let you guys know.
Thanks for your patience and we hope to have these out to you as soon as possible.

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HassanS

3183

Operations

Aug 9, 2014

Hey Guys,
We spoke to the vendor today and have some mixed news. The Alison Glass Essential Thread Collection order was confirmed and sent to processing by the vendor. The vendor is currently on holiday, but we were told that their warehouse will fulfill pending orders as new shipments come in. Currently we can not confirm whether the groups order will be shipped out as their office staff is on holiday. We have let our warehouse team know about this package and they will have these out if they do come in before the vendor's staff can confirm shipment status. Otherwise once the vendor returns from holiday on 8/18, we will reach out to them and get updated info.
We understand this delay is rather undesirable. If you prefer not to wait for the Alison Glass Essential Thread Collection and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com

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Libby

Aug 8, 2014

In the FAQ it says 10 days to 3 weeks, but it has been known to be more than that. MassDrop has to order the items after the close of the drop and then once it arrives in the warehouse, they will ship it out to you. My Aurifil cone shipped on July 31st and I paid on July 18th so that was pretty fast for MassDrop. The set before I paid on June 24th and it didn't get shipped until July 24th. So that one was more than a month. The Aurifil Basics Bundle, I paid on June 3rd and it shipped on the 9th. You have to add a couple of days for shipping from the warehouse to your house. You can see that there is no pattern to how long it is going to take.

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Artgal53

Aug 8, 2014

Asking again... I see that the ship date is supposed to be 10 days after the drop closes... Its been more than that. I haven't seen a response on the two questions regarding delivery. This is my first drop... so I'm not quite sure what to expect but an update would really be nice.

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