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FRESHeTECH
40
FRESHeTECH
Mar 3, 2017
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I wanted to address some of the concerns and feedback we have received from the Massdrop community.  First, let me apologize for any confusion or feeling that the product is different from what you expected.  I figured I would try to address as many concerns as possible.  
About FRESHeTECH We are a startup of 12 employees out of Orlando that was founded in 2013.  We try to bring affordable innovative products to our customers.  In many cases, we don't invent the technology but figure out solutions to make expensive products (like bone conduction headphones) more affordable.  We have our own manufacturing facility in Shenzhen, China where we oversee production and have a staff of 4 engineers.  We have sold 1000+ pairs of Bluetooth earbuds on Massdrop and over 100,000 pairs since we launched our first pair of Bluetooth earbuds in 2015.   ALL-Terrain Bone Conduction Headphones are our first attempt at making bone conduction headphones.  With that said, we did study the market to understand the benefits and limitations bone conduction offers.
Bone Conduction Technology Bone conduction uses vibration through your cheekbones to allow you to hear music/audio.  This technique frees up your ears so you can hear around you (a good solution for runners and bikers).  Where bone conduction falls short to traditional earbuds is that the sound quality can't be as good.  No matter which pair you buy of bone conduction headphones, they won't sound as good as top level earbuds or over-the-ear headphones. Sadly by nature, bone conduction headphones have bleed.
Aftershokz VS ALL-Terrain Headphones Several people compared our headphones to Aftershokz Trekz Titanium.  Trekz Titanium are a great product!  Not everyone can afford or wants to pay $120 for bone conduction headphones though.  We designed our product so we can, in limited runs, offer an exceptional deal to Massdrop customers at around half the cost.  Some people prefer to spend more and get Trekz Titanium...that's okay we understand.  Others want a more affordable option that allows them to bike and run safely without spending as much and that is where we fit-in!
How We See People Using These If you are an audiophile, these aren't going to replace your current earbuds or over-the-ear headphones; no pair of bone conduction headphones will.  These are a great option for those people that see circumstances where having background music while still focusing on something else is beneficial.
Mar 3, 2017
JeremySouthard
41
Mar 3, 2017
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FRESHeTECHProps for starting a company and trying to live the dream, but touting your sales figures while being condescending about what your product ACTUALLY is (opposed to how it is advertised) and not offering any kind of manufacturer's warranty does not change the sound quality, fit of the device, or help with the negative experiences. Selling 100k of anything is a great feat - but I can't say I'm surprised the product misses the mark for the consumer considering you don't believe in it enough to even offer a warranty.
Quote, from the massdrop product page: " it’s their unconventional design that makes them sound so good"
Quote from your comment: "Where bone conduction falls short to traditional earbuds is that the sound quality can't be as good."
So which is it??
Mar 3, 2017
KaptainK.Rool
3
Mar 4, 2017
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FRESHeTECH"We designed our product so we can, in limited runs, offer an exceptional deal to Massdrop customers at around half the cost." HAHAHAHA....then why could you buy these on Amazon with a promo code during the Massdrop listing for a similar price. Amazon even had faster shipping. I feel insulted by that quote.
Mar 4, 2017
activator
38
Mar 9, 2017
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FRESHeTECHYour QA and/or marketing need to be revamped. You're either making a product that should be sold as novelty, restricted to dollar store/bodega outlets, or you have failed by a breathtaking margin. You must realize this level of disappointment suggests it was YOU that fucked up. Your condescending response that seems to suggest WE had bad expectations makes me wonder if you are doing business in the 21st century or the back of a 1970s comic book. You should be downright embarrassed and apologetic over the quality, not standing by this garbage device and apologizing only for the misunderstanding or our "feeling" that the product sucks. It's not a feeling; your product SUCKS, and you lie to sell it.
Mar 9, 2017
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