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Pen wrap arrived moments ago. I do not know about anyone else, but my pen wrap is not even sewn correctly. the pen wrap closest to the end is not even sewn down as if the method of stitching missed it. Glad I did not invest in the six pocket as this is definitely not the quality expected. I will have to resume carrying my precious fountain pens in my fabric wraps and nearly
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$50.00 down the drain. Not only am I disappointed, this leaves a sour taste in my mouth for Massdrop since it was the conduit to this inferior pen wrap!!
aissatou_sunjataI completely share your frustration here. I have no idea how this got out the door. I'm going to address this with my team immediately and personally assure that you have a well executed wrap in your hands ASAP. No need to worry about sending that back, I'll email you get your massdrop order ID and we'll send another by the end of the day.
This is not consistent with our quality expectation. Hopefully we can give you a smooth customer service experience to make up for this frustration. I'll be handling it personally.
- Chad
aissatou_sunjata
42
Aug 21, 2018
AllegoryGoodsUPDATE: Moments ago received my replacement 4 pen roll in chocolate. Can not wait to put my "babies" inside each slot. Not only after reaching out to Allegory did I received a prompt response, it was received from the founder and CEO. Quite impressive and refreshing to experience that level of quality in a company. A replacement pen roll was promised and received today. It is beautiful and all corners, etc, sewed and secure and ready for my much loved fountain pens. Chad Schumacher and Allegory stand by their commitment and the after sale care is impeccable in my opinion based on how quickly and satisfactorily this issue was handled. I would definitely give Allegory another sale. After all the name is fit for a poet. Definitely in my opinion, befitting indeed an Allegory. Thank you once again Mr. Schumacher and Allegory for being willing to make this transaction once again a pleasant one for me and my pens
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Octo8
2
Sep 20, 2020
aissatou_sunjataThe leather on the 6 pen wrap is complete and utter garbage. No way is this full grain. Wish I could return this pos.
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