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Showing 1 of 25 conversations about:
scared
52
Oct 12, 2017
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Massdrop really should base their prices on the lowest price from a large vendor. At least for the 3.5" paring knife, it's $15 more on Amazon, but you get free 2-day shipping (assuming you have Prime, which most people do).
Although I find it hilarious that a Apogee rep roasted a guy in this discussion for posting a link that had the price higher, his point still stands. Massdrop is a good place to buy unique products, and that's about it. Why wait a month or two and pay shipping when you can get it in 2 days with free shipping (again, assuming you have Amazon Prime)?
Source:
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The price may vary, but you get the point (pun very much intended).
Not to mention, it's a little childish for a company's representative to be getting hot and bothered about a guy posting a useless link haha
Oct 12, 2017
scared
52
Oct 12, 2017
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scaredI should clarify, I understand that some people can't afford to have Prime and pay the extra $15 for the knife on Amazon. However, Massdrop's shipping is painfully slow, and often quite expensive. If you buy from Massdrop rather than Amazon, you're paying *maybe* $10 less and wait a month or two longer. Plus, you have to deal with Massdrop's mediocre customer service rather than the free returns and immediate replacements Amazon offers.
Oct 12, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 12, 2017
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scaredHere is what I don’t understand. If you are so unhappy with Massdrop. Why do you keep coming back? This company has been very good to me. They have done the best job of getting our name out there. None of you would have known what Dragon was if it wasn't for them. My grandma always said,"if you don't have some thing nice to say, don't say it. ". These guys always try to offer the best deal. I defend them because they have always been honest and helpful to Apogee. If saving a couple of bucks it's so important, then fine, but you don't need to trash their efforts. If they go out of business, then who will tell you about all the cool new stuff like a Dragon.
Oct 12, 2017
scared
52
Oct 12, 2017
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Deaomega1214I'm not dissing Massdrop, I've found some really cool and unique items on here. I just think people should be aware of their options. Massdrop only great if you make sure it's the best price. It's great that they helped you get bigger and more popular, but in the end, the consumer is king. When you make people wait months to get an item, the item is damaged or not as advertised (look in any discussion area and you'll find it's usually complaints), AND they have to pay full retail, it's bad business.
If you're trying to "defend" them, you should cite evidence instead of relying on personal insults (saying they have no life, etc.). It's frankly unprofessional.
I come back to Massdrop because I've found really cool stuff in their newsletters and communities. Just a few days ago, I ordered some "breacher bars" to give to my dad for Christmas. Massdrop is cool, their practice of using inflated retail prices is not. The phrase "don't hate the player, hate the game" comes to mind.
Oct 12, 2017
SomeoneWhoBuys
11
Oct 12, 2017
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scaredYou need to think about world wide aswell, I'm from the UK, and alot of these products simply aren't available, but I'm willing to pay a bit more to get what I want, and I'm in to rush. Without a platform like Massdrop alot of this wouldn't be possible. I'm currently waiting on an 8" Chef's knife and am already tempted by the bread knife now the drop is back
Oct 12, 2017
scared
52
Oct 12, 2017
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SomeoneWhoBuysIt's great you brought that up! Like I said, there's nothing wrong with Massdrop as a platform. If it's the best option for a product (or the only option, in this case), go for it! I'm just trying to say that Massdrop often isn't the best option. When I make a post in the discussion, I'm just showing people the alternatives, not picking a fight. I do however think Massdrop should set some more realistic retail prices, based on Amazon or a similar site.
Oct 12, 2017
SomeoneWhoBuys
11
Oct 12, 2017
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scaredI agree with you, I think worldwide Massdrop is definitely the best site for American made products at least for me obviously I can't testify to inside the US. But for example in things like menswear, apparel etc. I mean I'm British. We own on the menswear front and I can walk down a London street and find any bespoke item I could dream of. XD, But for products like these, since American companies don't always have the resources to include Europe themselves, Massdrop serves as a vessel to make their product one of international repute.
Oct 12, 2017
scared
52
Oct 12, 2017
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Deaomega1214Oh I'd also like to say that I have absolutely nothing against Dragon or you personally. In fact I may end up ordering the paring knife on Amazon. Just trying to have a civil discussion about Massdrop's practices
Oct 12, 2017
scared
52
Oct 12, 2017
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SomeoneWhoBuysHaha, I'd order some belts from you Brits if I could afford them! I'm happy you had a good experience on Massdrop.
Oct 12, 2017
nicemarmot
5
Oct 13, 2017
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scaredNot just a representative, but the owner none-the-less.
Oct 13, 2017
scared
52
Oct 13, 2017
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nicemarmotReally? I had no idea. Didn't want to assume.
Oct 13, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 13, 2017
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scaredyep, i'm the owner, and when people do things like this, it kills the offer. It is only on here for a few days. it really bothers me when people do not see that these types of comments hurt Massdrop and us as well. We all try to offer the best price, and if you don't like the way Massdrop does their business, then be a good person and go away. It is a credit to Massdrop that they provide a forum at all Touch of modern doesn't. They could easily remove comments that clearly hurt them, but they don't. No one is perfect, and we can all do our own price searches. We do not need help. this forum is for people who want real help in answering their questions. I am abut the only owner that takes the time to offer my knowledge and really try to help. Imagine Massdrop was your doctor, and you are waiting in is reception area, and a person just walks in and hands you a flyer saying that this other doctor will be cheaper. you ask them if they are hired by the other doctor, and they say know, they just feel you should know. How is your doctor supposed to feel about this person coming into their waiting room and hurting their business for no reason? that is exactly what is going on here. it sin't massdrop's intention to provide a forum for people to come on and hurt them. It is their intention to provide a place for information and discussion. Again if you don't have anything nice to say, then don't say anything. I ended the sale at the other website, so if you ae really looking for the best deal, then here is tis for a few more days.
Oct 13, 2017
scared
52
Oct 13, 2017
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Deaomega1214A discussion isn't a discussion without sides to the argument. This is not a doctor's office, this is a forum, where people can freely discuss the product at hand. I didn't call people names or say Massdrop is a bad company, I just brought up valid criticisms that I hope they will address in the future.
Oct 13, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 13, 2017
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scaredAllright, ill change the analogy. let's say you are the store owner, and you are showing a customer an item that you feel has a fair price. Your are about to close the sale, and all of a sudden a customer who you don't know, walks in and sees what you are showing, and then pulls out the smart phone does a google search, and shows your customer that they can get the same item a couple of blocks away and save $10.00. How would you feel? You don't know this person, they came in and ruined your sale, and cost you money. Again Massdrop provides this forum to help their customers get information. they do not provide it so they can be embarrassed or hurt. too their credit they let all comments stand. I would just like people to take a moment, and undersstand the extent in which a comment can really hurt people. in terms of real money. the other website had a sale and a coupon attached. he was actually loosing money. He didn't realize he was running both, and thanked me for pointing it out. he has ended the sale. Massdrop has been very helpful to my company. it hurts me when people come in and hurt their business. if you have a personal problem with their policies, then contact them directly. it isn't necessary to hurt them or embarrass them.
Oct 13, 2017
scared
52
Oct 13, 2017
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Deaomega1214In my opinion, that analogy is even worse. If I went into a store and they told me that they would ship the item to me in a month and another larger and more popular store told me they could get it to me in 2 days, the choice would be obvious. If I was the store owner in this scenario, I'd find out how the larger store was supplying the item, and work on better shipping and handling.
Hiding the truth from a customer isn't a legitimate business practice.
Honestly, this isn't worth arguing. Your discussion board, your rules. Just a warning: if you get defensive and angry over criticism, people will think you're hiding something. I hope that isn't the case, but I'll pass on Dragon and take my business elsewhere on Massdrop.
Oct 13, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 13, 2017
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scaredWell your clearly not understanding. if you have a problem with their service or policies then you should contact them direct. there is no need to embarrass them here. Their shipping policy is theirs. i don't know why it takes so long. it certainly isn't because we delay shipment. I will point out that their shipping policy is stated clearly, no one is hiding anything. this discussion started because some one said you could get a better price. I fixed that. that is something I can control. I wish you well, and seriouly suggest that you do contact them directly and express your concernes. the people who monitor this forum aren't really in a position to fix what you are concerned about. Maybe you can get them to change. That would be terrific.
Oct 13, 2017
TimJones
16
Oct 15, 2017
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Deaomega1214With respect Deaomega1214 we keep coming back (and giving feedback like this) because we DO like Massdrop and we want them to know what if anything is preventing us from getting a drop. The consistently long shipping times are the single biggest pain point and because of feedback like this they have been working on it (and getting better)
Also, As someone who does like both your product and Massdrop in general, I want you to know that the comment "If you don't like the way Massdrop does their business, then be a good person and go away" was both unprofessional and unhelpful to Massdrop. I understand that you are angry but stuff like this hurts Your brand as well as Massdrop's.
Oct 15, 2017
OaKK
1
Oct 15, 2017
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TimJonesI totally agree with your point (TimJones). We are taking our time to write a comment here because both we like MD and Yaxell products. I feel our comments are really constructive and can help MD improve and deliver a better customer experience. Moreover, my previous comments was on the 8' Chef knife, which is selling cheaper on other website (still true) and my intention was that MD may negotiate a better price in future drops that can benefit the entire community. Finally, I believe a successful business is which can understand and hear feedback and not a company that asks their customers walk away when it heard a critic.
Oct 15, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 15, 2017
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TimJonesOk everyone, I hear what you are saying, and I am sorry If I got too hot. However there are things going on that you are not aware of. I have no idea why the freight issue is such a problem. It is clearly giving them a disadvantage in the market. It is something I will discuss with them on your behalf on Monday. Clearly though this is a larger problem for them that has nothing to do with our brand. To their credit, they are not hiding it. Massdrop provides their forum for people to ask questions and discuss the product. When people get on and start referring to other sites, this is no longer expressing an opinion, it is causing serious damage in the form of real dollars to both Massdrop and the vendor. With regard to the comment that started this whole thing The other website wasn’t advertising the product at a lower price, but he had forgotten that he had the 20% storewide discount attached. He actually lost money. That is an issue between him and I. I can already tell you he isn’t happy with himself. I can also promise you, you won’t see that happen again. I always work very hard to give Massdrop a good price so they can bring you a good deal. However it’s the internet, things can change in ten minutes. We can’t controll everything. If you find a better price, buy it and be happy. A few months ago we had someone jump on and refer to another site. Once again the deal that was offered wasn’t the same as what Massdrop offered. I pointed this out, and the person admitted that they actually had no intention of buying a Dragon, they were just trying to make them selves feel important by embarrassing Massdrop. Some people really enjoy doing this. The fact that they are actually hurting people in terms of real dollars to make themselves feel important is lost on them. They just don’t see that people don’t need help doing a price search on Google. The real issue here, is that if people keep jumping on and ruining the drop over a few dollars, then Mass drop will stop offering the brand. Then we all loose. They always try to offer the best price, most of the time they do, but this time another website accidently sold below cost. Dragon has been on here many times and for the most part has done well. Perhaps though we have gone to the well too many times. Mass drop and I need to decide together whether or not offering Dragon is good for their business, and I need to decide if selling at these prices is hurting us nationally. Again, I think you have a point about the freight issues, and as I said I will bring it up with the upper management. I thank everyone for their support, and Massdrop in helping us to drive the brand. Hopefully we will be back.
Oct 15, 2017
TimJones
16
Oct 15, 2017
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Deaomega1214Again, I don't think you understand the situation. This is an open forum. Massdrop has decided not to ban links to other sites. If there is another site that has listed the product for cheaper then it defeats the purpose of these drops. We (the users of Massdrop and the people buying stuff from them) want to know when that is the case and appreciate not having to look far for it.
You decided to scold us for doing something that Massdrop allows and that many of us appreciate. The only thing you accomplished was making us angry at you. I had been waiting for these knives to be listed again and I was about to click the join button before I read your posts and did not because of what you posted here. Not because someone had a link to another site. You should consider learning a little more about professional social media interaction because I promise that you hurt this drop more than anyone else could have. Massdrop gives you access to post here in a official capacity so that you can answer questions about your product not tell us off because you don't like how we're using the discussions.
Oct 15, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 15, 2017
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TimJonesTrust me I do understand the situation. However your theory that just because they allow you to advertise other sites means that they are ok with it is unfortunately very wrong. Being that I am the one who creates the deals you enjoy with them, and that I discuss the forums with them two to three times per month, I can assure you that they do indeed care. They have shared numerous reports that show that the second someone does this the sales stop. This is the second time in a month that someone has done this and killed our drop. Just so you know I didn’t say anything the last time. However what you have created is a double edged sword. Coming on here with these prices puts me in jepordy with other retailers. Who are now matching or beating the price. I do it because Massdrop creates good brand awareness. However if it gets to the point wher a popular brand stops creating sales, as is happening here, then we both have to look at wether it is right to continue. As I said we try our best to be the lowest Deal for you and for the most part we have, and people have been grateful. But if the drop keeps getting killed especially by people who really have no intention to buy, then we have to stop. I will try to come up with a way to fix this with them, hopefully This will not be the last drop. Again I am sorry for loosing my cool, but maybe now you truly understand what is at stake here. Failed drops equal the end of drops for everyone. I hope people keep that in mind the next time they have a need to show their google skills.
Oct 15, 2017
scared
52
Oct 31, 2017
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Deaomega1214I hadn't intended to respond to this thread again, but I saw a post over on the writing community that reminded me. The people at Massdrop are the best; they treat their customers right. Maybe take a hint on how to treat potential customers. https://www.massdrop.com/buy/j-herbin-1670-ink/talk/1751803
Oct 31, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 31, 2017
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scaredI'm a little confused. The drop you link too shows them getting slaughtered. Just like what happened on ours. Are you making a suggestion to me or Massdrop? I can tell you I have no intention of arguing with customers over Massdrop policy any more. I agree that they are great. They have been very good to us.
Oct 31, 2017
scared
52
Oct 31, 2017
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Deaomega1214" Nah, don't feel bad. We want members to get the best price possible even if it's not from us, and this kind of feedback is always appreciated and helps us make the next drop better. :) "
How could you possibly take "slaughtered" away from that? They understood their customers' desires, and responded in a positive way to let them know that they cared not just for immediate profits but for happy and returning customers. Yes, it started with someone being a little angry about a price difference, but rather than getting into a shouting match, they gave a polite response.
Oct 31, 2017
Deaomega1214
478
Apogee Culinary Designs
Oct 31, 2017
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scaredI'm afraid the whole exchange didn't come up for me. All I saw were angry people. Your point has been made be well.
Oct 31, 2017
BrainFlush
6860
Dec 4, 2017
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scaredAmazon also inflates their prices when they show things like this.
search

And as some have already said. Not everyone has Amazon prime nor lives in the US.
Also bro, all your profile is private which makes me think you don't spend as much money as you claim to save people. Seems you spend more everywhere else rather than here. You kind of stated that, I just find private profiles odd and suspicious.
As for customer service, I don't know any Amazon employees where on MD I know a majority of them. And that's not because of returns, it's because I post thanks for always hooking us up with one offs and cool shit or because I come back and post my recent arrivals etc. Granted, I may have had a few issues, but it almost always was never MD fault.
In regards to Deaomega1214 defending his product and business, more power to him. There are far too many needy attention seeking fools with no money to buy the product in the first place. Even if that isn't the case, he has every right to stop others from attempting to slander or misrepresent something. I honestly almost never buy stuff outside of MD or Amazon. But even with Amazon I now have to be extra vigilant, fake/clone stuff is everywhere, or even old versions of something instead of the new one. The list goes on. But at least with MD I have a certain sense of security. Not to mention the fact, MD actually shows me stuff I am interested in or never knew I wanted. Amazon can't even do a search for me correctly. Hell, I don't even trust reviews on Amazon anymore. But on MD I can almost take every word written by users and owners and employees as truth even if I disagree with it.
Anyways. Stop trying to play a victim or a hero. You can link till you're blue in the face, I will still buy Apogee knives on MD and not anywhere else. Hell, I will still basically buy everything here. I probably missed some more points but I have to go to work now and saw this thread full of long texts and felt the need to say something. There are probably some people that need to be addressed but I think I kind of covered enough.
For those of you saying Deaomega1214 needs to learn how to react or interact with customers or non-customers. I don't think so. I can't stand companies that pander to the weakest links in society who cry when someone hurts their feelings. Then again, I have no filter in real life or at the workplace. You either like Dragon knives or you don't. I own 2 and they're all I use in the kitchen at work and home. I didn't go to culinary school or study in Japan. But from using them, I can't imagine using anything else. And I can't imagine a better dude to run Apogee. None of you are buying his knife, cool. Go have fun with your second fiddle knives.
Dec 4, 2017
Deaomega1214
478
Apogee Culinary Designs
Dec 4, 2017
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BrainFlushWow! Thank you so much!
Dec 4, 2017
BrainFlush
6860
Dec 4, 2017
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Deaomega1214You're welcome. And everyone is entitled to their opinion. They even have the right to post and buy here or anywhere else. Just as you have a right to defend your product and company here or there. I'm not mad at them. I just can't stand certain personalities. My tolerance is super low because of the way society is heading. Anyways. You still owe me a steak knife. :P (joke my man, just playing with you)
Dec 4, 2017
Deaomega1214
478
Apogee Culinary Designs
Dec 4, 2017
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BrainFlushGive me a call at 360-356-5317 and I’ll hook you up.
Dec 4, 2017
BrainFlush
6860
Dec 4, 2017
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Deaomega1214Dude you're a solid bro. But I was sincerely joking. I will call you so we can speak in person about some other stuff. That's for sure. Thanks for the best damn knife I've ever owned. Seriously. Talk soon I'm at work. ;)
Dec 4, 2017
kforbes67
7
Jun 21, 2018
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BrainFlushI just ordered several steak knives from him call him great guy he will make good on the offer.
Jun 21, 2018
trosa
49
Jan 19, 2019
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scaredI'm sure that most people can check around on their own and dont need your assistance. I purchased my third Dragon knife here tonight. Yes I looked around, not because of your becoming "Mr consumer reports", self made hero of the internet consumer but because it's everybodys responsibility to do due dilligence. If you have a beef with Massdrops advertizing or policies ion general, take it up with them directly and dont waste everybodys time with your self important crusade. Nobody gives a sh1t. I think you are mentally imbalanced because you just keep harping away. I'm sure any possible benifit would have been reached by any reader after the second posting. Now it's all about you, you have an axe to grind and you have your tiny soapbox to shout from. TROLL.
Jan 19, 2019
Deaomega1214
478
Apogee Culinary Designs
Jan 28, 2019
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trosaThank you
Jan 28, 2019
PNWNative
448
Jul 8, 2019
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Deaomega1214You are the owner of Apogee and then make references to "Mr. Epstein" in the third person? That is too much.
Jul 8, 2019
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