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0d3y
5
Feb 15, 2018
Hi all,
Do not buy this gaming chair from Arozzi, you have been warned. I have not purchased anything from Massdrop since. I felt led on by their marketing thinking I was getting a good deal only to disappointing by their no return policy at the time of purchase. It is not worth the money, you are not getting a good deal. Do yourself a favor, spend a little more money and buy from a reputable company that will honor their warranty and has a return policy.
Last note to Arozzi, please do not bother to contact me. I'm not interested in correcting this situation nor do I care to resolve any warrantied parts as I do not have this chair anymore. I could not put up with this chair constantly shifting to one side, non-stop squeaks from any movement and the piston slowly lowering and not keeping it's set height.
0d3yHi 0d3y, It's not Arozzi who does not have a no return policy it's massdrop so please do some research on that. Also we help anyone who reaches out to our customer service team so stating we are not a reputable company is a lie. You were not "led on" one bit and did get an amazing deal on a Torretta Gaming Chair and what you should of done is reach out to our nice customer service team and asked for a bit of help, in some cases we even send a complete chair replacement if deemed fit. I'm sure we could of solved your case in no time!
0d3yMy colleagues in the service team have already made an honest and appropriate reply to this. But I do want to underscore and repeat what I have said many, many times in the Massdrop discussion groups. There is an "all sales final" policy at Massdrop. No returns. Not just for chairs but for everything they sell.
That is part of the way they keep prices so low. Returns are not "free", they are very expensive to process and handle. You can buy any one of our chairs or the desk from our website, from Amazon, NewEgg, Best Buy, Fry's and lots of other places and have a 100% right to return. Only you will pay more. But if that's important to you, you should do it, it's like buying insurance.
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