Arozzi Vernazza Gaming Chairssearch

Arozzi Vernazza Gaming Chairs

Arozzi Vernazza Gaming Chairs

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I read this is a big and tall model In one of the reviews. I’m 5’9’‘, 145 lbs Verona pro v2 or this?
I’m really upset. It’s been exactly 3 months and the base of my chair is broken.
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A chair that holds this price point should have a metal base.
not sure how to proceed but will he contacting customer support. I’ll update the post accordingly.
Asaleh
Yes, you should contact Arozzi support. They will get you taken care of. @arozziserviceteam
Would this chair be good for someone like me who's 6'4 but my height is mostly in my legs? Thanks.
TypicalCostaGuy
Yep, This chair would be perfect for you. We have a few of these in the office. I am 6'4" 210lbs and it fits me well. Also another guy in the office who is 6'6" uses this chair daily and its great for him.
I purchased a different chair from Arozzi near the holidays, and for the last month the base of the chair has been tilted (so I am siting slanted). I have been trying to contact support but every time I try to call them their phone number results in a "I'm sorry, this number has been disconnected". I was very happy with the chair... But not at the expense of my health. I just wish I was able to get ahold of someone at Arozzi to resolve this issue.
m.wen
Hi, we're there to support you. Which number are you calling so I can check why that issue occurs, none of our numbers have been disconnected? Or you can email service@arozzi.com Also, our website supports direct service and support tickets without sending a separate email. Our direct phone number is 805-484-0132 and we are open during normal business hours Monday through Friday Pacific Time.
Received mine yesterday. I'm going to give it a good test for a week before I leave a review. So far everything is great. The chair is more comfortable then I expected and it was super easy to put together.
Reeff
wow nice review, gonna take another arozzi chair later :D
Got it, for the most part love it. Certainly an upgrade from what I was using.
Still - without the dropped price I could and would have never even considered it. It has a small tear where one or the stiches has broken apart and the same seam is very uneven and crooked.
one Of the arm rests needs a tremendous amount of force to get to lock into the top position.
The bottom lumbar pillow is about 3/4” thicker on one side so looks all lopsided.
I could Live with the pillow and armrest but the bad stitching on the back has me concerned about longevity let alone aesthetics.
for a 400 dollar chair, a bit more thorough QC eh?
if it weren’t for the issues I like it enough to purchase another as the replacement for this one some day >.<
excellent design.
I kept postponing puttin in my credit car and i missed it by 1 hour :(
Is there a way to lock the wheels and the "rotating" of the seat? So it doesn't swivel or move? If not is there an easy way to add this?
Hortm
No, you can lock it so it won't rock back but not to swivel.
I've read a few reviews that state the gas cylinder protrudes too low and has scratched users' floors. From the pictures on this drop, this does seem like a possibility. Can any owners or the manufacturer weigh in on this?
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Thanks for the reply!
I joined the drop because I need a new computer chair, but these design issues seem to be pretty disappointing for their "top-of-the-line" model.
That is a defect. You should contact our customer service at service@arozzi.com
Question here. Would you be able to ship with metal fram if requested before shipping? Or is that why the deal is so good? I will gladly delete this comment after the answer :)
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The frame is metal. If you are talking about the base, it is composite, which is not plastic but some people mistake for such. It is much stronger than the metal bases typically offered at this price point and will last longer and is scratch resistant. We had a production issue where some bases were shipped that were not at spec. It caused a few people to have issues. We advised people to contact our customer service and those that did got new bases that did not have the problem. We apologize that there was an issue, but that's what warranties are for.
ArozziScott
Thats great news. And i know alot about composites....so i know that its not plastic. Im sold thanks to both of your replies. I will be joining this drop. Thanks for clearing this up.
Is there a way this can shipped to Canada?
JoeColomav
Sorry, no. We are working on that for the future but at this time the shipping costs, import fees and local taxes would more than double the price, so it's not practical.
ArozziScott
Thanks for the reply! I'll keep an eye out in the future! :)
Couple of quick questions:
1. I'm seeing a lot of reviews from people saying it's comfortable for a larger set person. Would this be too big for a slimmer guy? (6'2 180lbs)
2. My back normally sweats a lot in leather seats. Is this one pretty breathable?
3. Can you adjust the angle of the actual seat portion to be higher/lower? I know the back can go up and down and the height can be higher/lower, but I am curious if the actual seat can be adjusted to be angled higher/lower.
Very tempted to buy this as I have some back issues. Right now using a $200 regular office chair from Office Max that isn't really cutting it.
thatrandomguy
Yes, this seat as tilt angle lock, or rock and lock as it's called. And it absolutely will be good for your size. The reason it's popular with larger people is that it has and angled foam cushion rather then the hard side bolsters that most gaming chairs have. So, that makes it more comfortable for them but it certainly doesn't make it less comfortable for slimmer person. It is a good quality PU leather so it is fairly breathable but I wouldn't want to over promise in that regard. It is an incredible deal at this price. We have some extra stock and it is the slow season for our goods, so we cut this deal with Massdrop.
@ArozziScott I got this in the last drop and am really enjoying it. The only concern that I have is about the warranty. The Vernazza comes with only a two year warranty, same as Arozzi's other chairs. Is there some reason that can't be extended? It is the most premium chair that Arozzi sells and a longer warranty should be part of that extra price. I've seen similarly priced chairs from competitors like AKRacing with warranties of 5+ years. Thanks!
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Just went through a painless warranty service with Arozzi. I somehow managed to damage my gas cylinder while moving, and instead of selling the cylinder like I asked, Arozzi went ahead and sent me the WHOLE base parts of the chair to ease the replacement process. Free of charges.
Tbh I didnt expect that and it was a nice surprise . Looking forward to the updated version of Arozzi chairs. My Verona Pro V2 is great, just hope that it can have a 3-4D armrest in the future.
Thanks for responding @ArozziScott , just to be clear I wouldn't buy a chair from the big D and A companies, I was really just curious about that choice. I think i'll trust the chair expert on this one :), really enjoying the chair so far (even though I wish the lumbar pillow wouldn't slide so much).
Received my Vernazza last week. No problem whatsoever with assembly. I'm 6'4" and 220 lbs. I've found the chair extremely comfortable for extended sessions. I did buy some memory foam arm rest covers because I like more cushion on the elbows but they weren't hard by any means. Can't say I use the lumbar support pillow, I've never liked those things. If I had one issue it is that I wish the arm rests would be able to move closer to my body. They adjust every other direction but not tucked closer to my body. All in all, I'm very satisfied with the quality and price. Wouldn't hesitate to buy again.
Received my chair yesterday. Very well packed product, easy to unpack, instructions were very clear. During assembly, a few things jumped out: - The flat washer on the backrest easily falls into the chair innards and is unretrievable. Maybe redesign this to have bolts with fixed washers? To anyone assembling this chair: BEWARE THE FLAT WASHERS ON THE BACKREST. - The plastic covers on the backrest sides are super flimsy and feel incredibly cheap. The cover for the spring mechanism feels like it's never in its proper place. For a $400 chair I'd expect this stuff to be more sturdy/polished. - The armrests don't need to be tightened to a billion ft.lbs of torque. I like my chair without armrests and removing this was a chore. One of the bolts had the locking washer stretched out due to too much torque during assembly, completely unnecessary.
After assembly, I'm pretty happy with how comfortable this chair is. The pleather cover feels pretty nice and the cushioning is on point. I'm 6'1", 225lbs and this fits like a glove, super comfortable. The lumbar support cushion is also a really nice size. We'll see how it endures the test of time, but so far I'm really happy with the purchase.
So I'm 5'11 and about 240lb, would this be a good option for me or should I go with the Verona Pro?
StiggyMcS
Yes this chair would fit you the best.
Only 399
Is the lumbar support back pillow on this chair adjustable? I didn't see it mentioned anywhere and all the pictures show it in the same position.
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FlagrantWolf
Yes they are adjustable. Thank you Tecuciztecal for showing the video.
FlagrantWolf
Yup, you can move it up and down, neck pillow too.
I was wondering how does this chair stack to the Verona Pro V2. I was looking that the Verona Pro due to it being able to rock and I read a post about it being short people friendly/comfortable. I am 5'4 around 150 and I know some of the chairs tend to not go down low enough for someone of my stature is what I had read for different users so i was planning on getting the Verona Pro V2 but since that drop ended I was wondering about this information on this one comparing to Verona Pro V2.
Any information would be greatly appreciated!
Tone_Tone
I think for your stature the Verona Pro V2 would be a better match. You might find the Vernazza a little roomy. All of our chairs rock. The Verona V2 Pro and Vernazza have a feature called "rock and lock" or more formally "tilt angle lock". That allows you to lock the seat and the backrest together at a tilt. So in other words, you can lean the seat and the backrest together five degrees (or any angle up to 12 degrees) and lock it there. That is completely separate from recline, which allows you to move just the seat back down.
Mine arrived today, a day before the announced shipping date. Can't beat that.
Assembly wasn't too bad. The business analyst in me wants to redo the instruction book a bit, but honestly, some of the mistakes I made in putting it together were on me. The included white glove was an odd inclusion, but I'm sure someone must have wanted it.
Nice chair, better than my old chair. It's tall, has a wide seat bad, and the lumbar and neck cushions are better than anticipated. Great purchase. Would buy again!
Was very excited to discover that my two chairs (one blue for my partner, one red for me) had arrived today--I didn't realize they had even shipped until this afternoon! Then watch my excitement drain quickly into resentment as I discovered that my chair had the same issue described below by mingdom and (to a lesser extent) Greencheezy--one of the recliner arms that attaches the seat to the backrest is significantly bent inward, making it impossible to attach them to each other. As it is, my partner has a functional chair that is pretty sturdy and comfortable, and I'm stuck with a bunch of useless chair parts taking up a crapload of space in my living room.
(Additionally, one of the bolts in the backrest either didn't come with a washer, or the washer was stuck behind the leather and thus became irretrievably lost inside the chair. Not sure which, but I couldn't hear any rattling while I was shaking the backrest in different directions for a good five minutes straight!)
I just opened an issue with Massdrop explaining my issues, so we'll see what happens there. (I suspect I may just get redirected to Arozzi support...) Still feeling quite irate about the situation though, I decided I'd take to the drop discussion to vent a bit and give other members a heads-up about these issues. All told, I am somewhat less than impressed. I think that either Arozzi needs to invest a lot more in quality control, or Arozzi/Massdrop needs to revisit their shipping/packaging practices, because at least one of those two areas failed suffered a pretty drastic failure in between the manufacturer and my mailroom.
The working chair seems very smooth so far, and is comfy without just absorbing your butt. Just a shame only 50% of them WERE working.
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Contact our service team. service@arozzi.com Sorry you're having trouble but we'll get you taken care of. BTW, love your screen name, the Douglas Adams books were great.
ArozziScott
Hi, I just wanted to update and say thanks, your customer support got me the replacement parts quickly and its working great!
I'm debating this chair and the regular Verona, is this worth the extra $100? Is the "pleather" on this better than the original Verona? Bigger casters? Is there a comparison chart/table for the Arozzi chairs? Thanks in advance!
superbalde
The Vernazza is an upgrade in essentially every category over the original version Verona. It has upgraded armrests, bigger and better casters, it has 100% high density cold molded foam, better PU, improved base, upgraded mechanism with rock and lock function and more. Don't get me wrong, the Verona, especially at the price at Massdrop, is a good chair and a great value but the Vernazza is a world class gaming chair completely worth its retail of $399 and competitive with chairs by other companies at that price and better than most.
ArozziScott
Thanks Scott for replying in this thread as well as the Verona thread! You are awesome and I can't wait to receive the chair!
Joined the drop. Any chance it will ship out earlier than April 13th?
lazy784
There is a good chance that it will ship early. Arozzi is a very solid vendor of Massdrop's and often exceeds expectations on shipping times.
lazy784
B. Hutch is correct we do most of the time ship it before the expected shipping date. Thank you
BUT CAN IT DO THISSSSSSSSSSSSSSSS
I received this chair last Thursday and assembled it that night. The assembly process is relatively straightforward. One glitch - two of the bolts that attached the bottom connector were torqued in so tight that the supplied hex key snapped in two trying to undo them. Note - these were the bolts in the storage position, where they need to be removed first. I didn't break the hex key trying to attach the bottom piece, but in removing the bolts prior. Luckily I had some more substantial tools on hand to allow me to complete the job. Now, the chair is all together, it seems very solid. It's comfortable and adjustable and I'm sure it will do the job, but you shouldn't expect that it's some sort of super bargain. It appears to be worth the price, but not more.
braswes
You can contact Arozzi customer support at Service@arozzi.com. We would be happy to assist you with replacement parts.
I need Arozzi support. I am missing the backrest bolts for my chair I just got...
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ajcrow86
You can contact support at service@ arozzi.com.
Received mine. Assembly was easy enough by myself though I could see where it may have gone easier with a second set of hands. The chair itself is great and every component feels high quality. I like the relatively firm feel of the seat and the placement of the lumbar and head pillows is really appropriate, at least for my size (6' 3" 220 lbs). The wheels are quiet and everything slides and adjusts really easily, there is a definite difference between this chair and a $150 chair from Staples.
There is one relatively minor complaint that I have. The back of my chair seems slightlys askew with the portion next to the seat lever sitting slightly higher than the left portion. It's noticeable, but not a deal breaker... just one of those things.
Would buy again.
This was my first mass drop and I couldn't wait to assemble the chair when it arrived today.
However, right off of step one I realized there's a defect with my shipped product. The right side lever off of the base seat is bent inward so it's impossible to fit the backrest onto the seat! I watched multiple youtube videos on assembling this chair and it looks like there's a clear issue with the shape of my seat.
Will contact support when I get a chance but pretty disappointed. Is anyone else experiencing the same issue?
mingdom
I had the same issue when mine arrived today! Quite disheartened :(
Just got mine today. Everything is okay except the lever mechanism side-peg that connect the base to the chair was slightly bent. Also, the little plastic peg in the plastic shell that covers the lever mechanism snapped off so nothing is really securing the shell to the mechanism. Is there any way I could get a replacement shell?
Just assembled mine today. The base tilt arm was not included in my package, so I'll have to get Customer Service to send me one. Also, the threads in the brackets connecting the upper part of the chair to the base are some of the worst, yet still functional threads I've ever had to deal with. I'm assuming they're poorly cut since all the bolts worked fine in the other sections of the chair. But as of today, I like the chair a lot. We'll see if it holds up.