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dropstep54
16
Mar 5, 2016
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Geoffcin
34
Mar 5, 2016
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dropstep54Is there anyone from Massdrop watching these comments? It seems that it would make sense to monitor the discussion boards.
dropstep54
16
Mar 5, 2016
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GeoffcinDoesn't seem like anyone from MD is listening in. Sent email to MD Support asking them to comment. Automated response says they'll reply when they get back to work on Monday...this drop will have ended by then. Decisions, decisions.
Sagacious
124
Mar 6, 2016
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dropstep54An Electronic company that outright claims that it will make it difficult to warrant a product is in reality saying: "We do not need any quality manufacture control." (AUNE isn't exactly known for low defects in manufacture) Very easy to have over 20% failure with electronics if there is no regard to standards or warranty liability.
To comply with warranty AUNE will likely require Massdrop to mail the unit to china and force payment for return shipping passing this off to the end consumer. So it is likely if you buy from Massdrop, you will have to pay for shipping to Massdrop, then pay shipping to china then pay shipping for return from China just to get 90 day warranty fulfillment. That is in fact if AUNE even wants to comply with the Magnuson-Moss Warranty Act. (effectively making warranty claims as difficult as possible to create deterrence)
I understand there is a need for "authorized distributors", but why is it so difficult to make Massdrop one? AKG,Philips,Fostex,Grace,CEntrance,SMSL etc. are even going to extent of making custom designs.
With AUNE's direct high markup from their website, small difficult to find authorized distributors that do not respond back, it is purposely trying to manipulate their market and with the SHADY Scammy response in regard to warranty issues, I find AUNE to be no different than the obscure "generic" name made in china electronic manufacturers we have all been personally taken advantage of over the last 30 years. Except AUNE has the audacity to overcharge for the privilege.
Advocating any purchase from AUNE is a disservice to everyone as this company does not belong in the internet age!
AUNE has gone all silent for a reason...
To comply with warranty AUNE will likely require Massdrop to mail the unit to china and force payment for return shipping passing this off to the end consumer. So it is likely if you buy from Massdrop, you will have to pay for shipping to Massdrop, then pay shipping to china then pay shipping for return from China just to get 90 day warranty fulfillment. That is in fact if AUNE even wants to comply with the Magnuson-Moss Warranty Act. (effectively making warranty claims as difficult as possible to create deterrence)
I understand there is a need for "authorized distributors", but why is it so difficult to make Massdrop one? AKG,Philips,Fostex,Grace,CEntrance,SMSL etc. are even going to extent of making custom designs.
With AUNE's direct high markup from their website, small difficult to find authorized distributors that do not respond back, it is purposely trying to manipulate their market and with the SHADY Scammy response in regard to warranty issues, I find AUNE to be no different than the obscure "generic" name made in china electronic manufacturers we have all been personally taken advantage of over the last 30 years. Except AUNE has the audacity to overcharge for the privilege.
Advocating any purchase from AUNE is a disservice to everyone as this company does not belong in the internet age!
AUNE has gone all silent for a reason...
nicpope
448
Mar 8, 2016
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GeoffcinHi All,
Sorry I am just now seeing this. Unfortunately, based on the information I have, it does appear that @sales is from Aune.
The nifty thing is that Massdrop always has you covered with a one year warranty if the manufacturer won't honor it for any reason. I am also going to reach out to Aune and try to sort this out because we really like the X1s and some of their other products.
Sorry I am just now seeing this. Unfortunately, based on the information I have, it does appear that @sales is from Aune.
The nifty thing is that Massdrop always has you covered with a one year warranty if the manufacturer won't honor it for any reason. I am also going to reach out to Aune and try to sort this out because we really like the X1s and some of their other products.
Geoffcin
34
Mar 8, 2016
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nicpopeWell that's nice to know after the fact. Perhaps you can find me one now that I missed the drop?
starvoice
17
Mar 9, 2016
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nicpopeWould have been really helpful to have the assurance prior to the drop ending. Perhaps I can join after the fact?
jeffhmason
21
Mar 9, 2016
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nicpopeThanks for the confirmation as I was in on an older drop and was starting to get worried. I mean, I'm very happy with the unit so far (especially for the price) and have had no issues, but there's nothing like finding out 3 or 4 drops in that the manufacturer won't honor a warranty! It's a bit scary to be honest. Adding to what others have said already, if Aune has an issue with Massdrop, why would they "punish" their end users? If they can't work out an arrangement with Massdrop moving forward, then just ask for a "cease and decist" on future sales. The classy thing to do would be to honor the warranty for everyone who bought up until that point (if it came to that). Here's hoping they CAN work something out, otherwise I fear Aune risks damaging their reputation before they've had a chance to really develop a good one in the U.S/West.
nomaroma
4
Jul 7, 2016
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jeffhmasonHi, did this come with the USB DAC cable? How has your experience been with the product in the last few months? Thanks!
jeffhmason
21
Jul 7, 2016
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nomaromaYes it did. I've been very happy with this unit. It took me a while to get DSD bitstreaming properly configured within JRiver Media Center but since then it's been wonderful. I'm very pleased with the unit, especially at the price that I got it for. I think the only thing it's "missing" is balanced output, but thay may be asking too much at $199. It feels solid and sounds great (I mainly listen through some desktop Audioengine A2 speakers or my PSB M4U1s/Dunu 2000Js). Admittedly I only had a small Fiio E10 to compare to before this, however. From a design standpoint, the "power brick" isn't ideal but I have room for it on my desk. It would've been smarter to put this either closer to the DAC itself or to the plug end instead of in the center of the power cable. I don't know if this will every come back to Massdrop given the comments from the Aune sales rep. The best "non-Massdrop" price I've seen from an authorized seller is $249 in the U.S.
nomaroma
4
Jul 7, 2016
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jeffhmasonThanks! Glad to hear you're enjoying it. I picked up the last one during the Bazar sale today. Very excited and glad to know it comes with the USB cable. Thanks again!
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My interpretation of her posts (assuming that she indeed represents Aune Audio) are that: 1. The X1s units sold by Massdrop DO still have a warranty. 2. Massdrop is not an authorized reseller. 3. Therefore, Aune will not address warranty issues directly with end users. 4. Warranty issues will have to handled directly by Massdrop, or 5. Massdrop will act as a proxy for end users in dealing with Aune (or whoever MD obtained the units from).
Personally, I can live with this scenario, but until Massdrop states definitively how warranty claims will be handled, I'm reluctant to join this drop. Hopefully Massdrop will chime in soon.