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Showing 1 of 7 reviews about:
Bang & Olufsen Beoplay EQ Wireless In-Ear Earphones (Refurb)
DocH
0
Dec 11, 2023
checkVerified Buyer
What an opportunity it is to get something that is perhaps not the newest, but of high quality standard and at such a low price! I was so excited to try Bang and Olufsen. Unfortunately, they did not turn on. The case was detectable which was a feature I wasn't aware was possible, but the buds were not.
Undaunted I tried other methods. Downloaded the app, which required login and verification. Still, the same thing. No lights on the buds came on despite the case stating they were fully charged (it has a blinky light).
Perhaps, I thought, Drop would help. I emailed them three times, and help came there none. I'd blame Drop and B&O more, but I feel embarrassed to have spent what I did on this item, which isn't even effective as a rechargeable paperweight, due to its size and mass. Today I was looking for a reliable, well reviewed product and was prompted to share my experience - here you are.
When I gave it the 1 star review a link appeared, asking if I'd like some support. I wonder how that will go, since it seems these are a "all sales are final" item and I've already paid Drop. Amazing. I wonder what was refurbished about them? Drop sold a refurbished product which does not work.
Really, they should have made us aware about that before sale. "No returns! Also these don't work. And you pay for shipping."
The build quality seems alright, though I've had sturdier paperweights, and I think I prefer the analog ones to digital. I don't even use paper near a window, what would I need a paperweight for? I guess it's an RGB paperweight technically.
Edit: 2 Feb 2024
I did not hear back for some time but when looking through my email I noticed a message I had not seen from a couple weeks ago. Drop has offered a replacement product but of new manufacture and not refurbished as a solution, which I have accepted. I know shipping to where I am is not swift but hopefully this solution works!
Edit: 9 Mar 2024
Changing to two stars. After a month or so of using them they are somewhat problematic. The sound is okay, but I am ignorant about the quality of other earbuds. Despite what reviews have said I have not been entirely wowed by them. Noise cancellation does not cancel any noise so I do not bother with it.
Today, after charging the case and buds fully, they were dead. Charged case and buds again, green light came on solid, and still dead. Rather regretting making the purchase of the refurbs but now the brand new earbuds are not functioning correctly. I will check into the firmware solution to see if there is an update - but also it asks for location on and an app to use on my phone which is silly. Obviously need the app for any equalizing, but why do I need the app to use them? Would a cheaper brand have been easier to use and charge properly?
(Edited)
amycs
101
Admin User
Dec 12, 2023
DocHHello @DocH We apologize this has taken longer than expected. We're working with the vendor to get a replacement unit shipped to you ASAP. In case you missed it, our team reached out to you earlier today with an update.
(Edited)
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