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Product Description
When you’re on the go and need to charge your devices in a pinch, the Battle Dragon Powerbank has you covered. This backup charging block has a built-in, rechargeable 10,000 mAh lithium polymer battery which is capable of charging an iPhone 6 more than three times over Read More
haronJust send a support ticket asking about it, It would appear some people's names weren't added to the refund list and so you'll have to contact them directly to get it sorted. I submitted mine this morning and it was refunded in less than 30 minutes.
I asked for a refund through help center and received the money whithin one workday. I never got an automated mass-email though. That shouldn't be too hard should it?
So... If you have any problems with your order, contact the helpcenter. They are awesome!
Alexander 'alex' Blomqvist
So, just received this email:
'' Hi Braden,
I am back and with some unfortunate news.
It has come to our attention that due to a system error, some international customers were able to add into this drop. Unfortunately, we are not able to ship this Powerbank internationally due to courier restrictions on lithium ion batteries, and so we will have to cancel and refund your order.
You can expect to see the funds back in your account in the next 2-4 business days.
As a token of our sincerest apologies, we have added a $5 Massdrop credit to your account. This can be used on any drop by simply contacting support after joining the drop and asking us to apply your credit.
Best,
**Massdrop Employee**
What is going on Massdrop? How can it take a week to figure out that this drop should have excluded international customers?
I can, to some degree understand how this mix up may have happened but why did it take multiple emails from myself and many days worth of questions (over a week in fact) from fellow customers in the discussion thread to finally get a response? All we wanted was a little transparency and reassurance that our money had not been wasted or our orders lost.
I do appreciate the token of a $5 credit but would much rather have had better contact originally. Massdrop is a great idea that is obviously doing well. But i'm very wary of ordering again through the site as I'm sure many others will be, after they are contacted regarding the cancellation of their order on a drop that was already significantly delayed.
The majority of the group's orders have shipped. Community member's whose order hasn't shipped are going to be contacted by support shortly.
Thanks again for the support guys! Drop by the discussion board and share your experience with the Battle Dragon 10,000mAh Powerbank. The community would love to hear your thoughts!
If there’s anything else we can do to make your Massdrop experience better, feel free to reach out to us at https://www.massdrop.com/support.