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Showing 1 of 6 conversations about:
Munnybear
259
Oct 26, 2016
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What annoys me is... why can't we have more options for each drop so that I am not repeatedly paying shipping...
TomasV
1685
Oct 27, 2016
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MunnybearIf you're referring to ordering multiples of one specific product, you can already do that at checkout and they'll ship together. Now if you're referring to ordering different products on our site and have them all ship out together to you, logistics-wise it doesn't work since each product has its own lead time and shipping window coming from different vendors/countries. It's part of the trade off of getting a good price through our group buys. However it's not something completely out of the picture and we're always working on improving the experience for our community members.
Munnybear
259
Oct 28, 2016
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TomasVThank you for taking the time to address my comments. So to better explain what I was referring to, this is what happen.
First of all, I bought the previous hair and shampoo bundle which was at a discount but together with shipping, it wasn't really cheaper than other sites such as amazon (e.g. I think the final price was within $2 range, can't remember which way). At that time, I realised that this brand offers multiple products but only the hair and shampoo bundle is offered here. So I tried to purchase multiple products (including this shaving gel) from amazon, but 1 or more of the product was not available for international shipping. Hence, I bought the hair & shampoo bundle here.
Now, within few days of that bundle's drop end, MD lists this product. I can see as MD, you guys want to have a constant stream of products that come in 1 at a time. But as a consumer, to me, this products is ready made, on (your competitor's) market/shelf all the time, if this current shaving gel was an option during the last group buy for the hair and shampoo bundle, I most likely would've picked it up. But instead, as a separate buy, I will have to pay those international shipping again, which I will probably pass given I am only getting 1 product for the shipping paid.
Hope that explained myself. At the end of the day, its no big deal not to buy this, but at the time of my above comment, there was definitely a feeling of... "what, you could've listed this with that other drops!" which made me felt annoyed.
First of all, I bought the previous hair and shampoo bundle which was at a discount but together with shipping, it wasn't really cheaper than other sites such as amazon (e.g. I think the final price was within $2 range, can't remember which way). At that time, I realised that this brand offers multiple products but only the hair and shampoo bundle is offered here. So I tried to purchase multiple products (including this shaving gel) from amazon, but 1 or more of the product was not available for international shipping. Hence, I bought the hair & shampoo bundle here.
Now, within few days of that bundle's drop end, MD lists this product. I can see as MD, you guys want to have a constant stream of products that come in 1 at a time. But as a consumer, to me, this products is ready made, on (your competitor's) market/shelf all the time, if this current shaving gel was an option during the last group buy for the hair and shampoo bundle, I most likely would've picked it up. But instead, as a separate buy, I will have to pay those international shipping again, which I will probably pass given I am only getting 1 product for the shipping paid.
Hope that explained myself. At the end of the day, its no big deal not to buy this, but at the time of my above comment, there was definitely a feeling of... "what, you could've listed this with that other drops!" which made me felt annoyed.
TomasV
1685
Oct 28, 2016
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MunnybearThank you so much for taking the time to explain your question and give us feedback. We're definitely looking into improving our shipping experience, specially for our international friends. The point you bring up is very valid and something we are already aware of and looking into addressing. Thanks for your support and hopefully we have a better solution in the future. Stay tuned!
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