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LX_Emergency
214
Aug 5, 2017
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Any other international Buyers had to pay taxes over VAT instead of price paid? Because I did....and it surely made this less of a steal (especially since I got the lowly (but very nice) black FRN/S35Vn version).
Would like to know if I'm the only one who got robbed by the government because someone at MassDrop didn't do their job right.
Aug 5, 2017
badfrog
85
Aug 5, 2017
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LX_EmergencyLooks like I'll be in the same boat as you. Just got a Post Office form saying there are £42+ of customs charges due. Nice work, Massdrop. First you screwed up the Tigerstripe Blur order, now this. How do you plan to make up for my having to pay for your mistakes?
Aug 5, 2017
LX_Emergency
214
Aug 6, 2017
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badfrogWoah, 42 pounds? That's even worse than me. I paid €40 on arrival.
Honestly. If this is normal course for the par then I'm done with Massdrop. I don't mind paying vat or import duties. That's just part of the game.
But paying more than I'm legally obliged to because someone at massdrop feels the need to mark the value up over what we actually paid? Yeah no thanks.
Aug 6, 2017
badfrog
85
Aug 6, 2017
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LX_EmergencyLX, no, this not par for the course, it's a total screw up on Massdrops part.
In comparison I paid £24 on the the Para 3 drop which was $23 more expensive when you compare the prices paid to Massdrop.
It just shows either total incompetence or a total disregard for non-US customers.
Aug 6, 2017
LX_Emergency
214
Aug 7, 2017
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badfrogWell they haven't responded yet...so we'll keep awaiting.
Aug 7, 2017
JonasHeineman
5987
Aug 10, 2017
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LX_EmergencyHey @LX_Emergency -- No robbery going on here, just compliance with regulations that require us and all sellers to list the value of the item (not the price paid) for any item. Per the note next to the shipping date on the drop page description:
"Note: If you win an upgrade or prize and are an international member, you may owe additional taxes based on the MSRP of the product."
In the case of Spyderco, that would be the MAP price, since that's the fair market value. Depending on the customs rules, and sometimes the processing agents who happen to be on duty, this can result in different fees paid even between members in the same country. Sorry for this inconvenience.
If you feel the value declared on the package is not accurate, then please do let our support team know so that we can address that issue. However, if it's just a matter of the value declared being higher than the price paid because of upgrades and/or prizes, there's simply not any flexibility on what amount Massdrop is obligated to report accurately.
Hope that clears it up, wish that we had more control over the fees and please do let us know if the math is really off - that's something I will ask our team to look at more closely.
Aug 10, 2017
badfrog
85
Aug 10, 2017
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JonasHeinemanJonas, thank you for that explanation.
However, it seems to conflict with a. what has been shown on previous purchases ($104.99 for a Para3) and b. what out Customs and Excise declare - From the UK Customs website on calculating taxes on imported goods: ' Method 1 is the ‘transaction value’ method. This is based on the price paid or payable by a buyer to a seller for the imported goods when sold for export to the EU. You’ll need to provide evidence of the price paid with your import entry, eg a copy of the seller’s invoice. '.
As I posted earlier, there is clearly no requirement for Massdrop to put the 'correct worth' of the item on the packaging. Is this requirement something the USA customs have introduced?
Aug 10, 2017
JonasHeineman
5987
Aug 10, 2017
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badfrogI've posed that question to the logistics crew to see if we can get clarification. We are always asked to provide the value as part of setting up the drop; sometimes you will find that we need to have a policy that works for all countries because we're just not setup to handle customs/labeling for countries individually, so we have to use the solution that works for all international orders. That may be the case here.
I get it, nobody wants to get hit with surprise fees. I think our hands are tied here, but all the questions/concerns being voiced here are pretty reasonable and we should be able to get answers. I would not hold my breath for a mass reimbursement of customs fees, but we can certainly dig into the math and policies and make sure that we have taken the 'community-first' approach to this, to the best of our abilities.
Thanks for the reply, we'll do our best for ya.
Aug 10, 2017
badfrog
85
Aug 11, 2017
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JonasHeinemanJonas, I'm sorry to labor the point. I can understand setting a general policy (even if I lose out) but that still doesn't explain why previous drops have always shown the price paid rather than the MRSP unless this policy only applies in the case of Blue box drops.
Aug 11, 2017
LX_Emergency
214
Aug 11, 2017
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JonasHeinemanI did not get an upgrade, and I ended up paying more than half the paid price on fees.
I am in touch with your reps.
Show me ONE country where worth is defined as "what the manufacturer claims it's worth".
Worth is and always will be defined buy market value.
Especially in the case of msrp which has never been a proper guideline for actual worth.
In this case you screwed over your international customers without actually gaining anything from it.
If the payment receipts, the ads and everything else say the price paid is around $90 then the worth is just that.
Not some arbitrarily slapped on price sticker by the manufacturer. The only companies bound by msrp are the manufacturers themselves in general because otherwise they'd be undercutting their own customers which is a bad idea.
Basically you feared something bad somewhere along the line and screwed everyone else.
I suspect I'll be done with massdrop considering I can't trust them to declare actual value.
Aug 11, 2017
LX_Emergency
214
Aug 14, 2017
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badfrogIn which case...please explain why this applies to Blue Box policies.
Aug 14, 2017
badfrog
85
Aug 14, 2017
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LX_EmergencyI'd love to be able to explain why but Massdrop haven't explained it to me yet. I'm sure Jonas will be along shortly to clarify why this took place.
Aug 14, 2017
badfrog
85
Aug 16, 2017
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JonasHeinemanJonas, any update on this or it just going to fade away?
Aug 16, 2017
LX_Emergency
214
Aug 20, 2017
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badfrogI i finally got around to sending the pictures of the import documents.
They replied fast that something did go wrong there, and asked for my PayPal to credit back the difference.
We'll see what happens and I'll keep you posted.
Aug 20, 2017
badfrog
85
Aug 20, 2017
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LX_EmergencyLucky you. I've had nothing apart from the statement from Jonas ' I would not hold my breath for a mass reimbursement of customs fees'. If they won't admit that their methodology for showing the value of the goods was wrong in this case, they can do without my custom.
Aug 20, 2017
vilePossum
Aug 21, 2017
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LX_Emergencywell, that would at least be something, i did even receive an answer from support that their "conclusion" was non satisfactory, ... so yeah, done with massdrop.
Aug 21, 2017
badfrog
85
Aug 22, 2017
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badfrogEvidently Jonas is not going to honor us with a reply explaining why his Logistics team did what they did. First class customer service from Massdrop - not.
Aug 22, 2017
LX_Emergency
214
Aug 22, 2017
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badfrogStill no reply on why they did it.
However. They did try to make it up to me and reimbursed me with the full amount that I paid on import.
So they really did do their best in my case.
Aug 22, 2017
vilePossum
Aug 22, 2017
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badfrogI don't see anything happening. Done with this, going to have them delete my account.
Aug 22, 2017
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