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Massdrop decided to act like this wasn‘t happening for almost a week and then issued the most robotic response possible; fine. I’m sure anyone that received a meaningful upgrade is perfectly happy with what happened here, but the rest of us are not.
I'm assuming they are used to it by now.
Everyone joined for a reason, whether it's for the adds or the base blade. At the end of the day lesser products were given to many. I see that many here are missing the point that there was radio silence for nearly a week and many are still yet to receive a response to refund requests made nearly a week ago. That "standard retail practice" sure does take some time to put together and relay to customers, huh? As for it being better than most, I don't quite get that. They gave the wrong product. For retailers it's either a correction, compensation, or refund. They're not going to just sit there and go "eh, tough shit" unless they want trouble. Nothing they are doing is special or abnormal in terms of 'solutions'.
I like the knife that I got, itll do everything I need it to, but it's not what I paid for so it's going back.... eventually...
It's ok though! You don't have any reason to be mad because after you complained... The company offered you a 10% refund off of the original price you paid or you can return it for a full refund! And who cares if you missed that huge diamond sale while the company had your money held up for a month.
Massdrop messed up big on this drop and should be taking a loss because of it. Instead they will still be making a profit because of all the people who don't want to go through the hassle of a refund or don't regularly visit the discussion boards of this site and may not yet even be aware that they received an inferior steel than they paid for.
Without repercussions what's to stop Massdrop from pulling this shit again?
So basically 50% off retail. Your call on whether to return but that's a damn good deal.