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Zhliu
0
Jul 26, 2018
I received this unit yesterday. I have tried it on my Macbook pro. It works fine on and sounds good. However, I have drop out issue when connecting with my phone. My phone is Huawei P20 pro which support aptX HD. I put my phone on the rear pocket and the GET on the front pocket. It starts to drop out. It even happens when I put the phone and the unit side by side. It does not have any problem on the Macbook pro, not even a single drop. But for the phone with aptX HD, the drop out issue is very severe. My phone does not have option to turn off aptX HD. Maybe, there is something to do with aptX HD decoding? I can't test it without aptX HD for phone. I have updated to the latest firmware. I hope it's fixable by firmware update.
Pierre111
413
Aug 2, 2018
ZhliuHi Zhilu, drop us an email at info@bluewaveaudio.ca we will do everything to assist you. AptX HD works very well on Our LG G5 and on our Sony nW-A45 so it's not an issue with the decoding but we acknoledge that the performance vary on some devices. We are working on this on our end as well but the performance is not equal across the board so the performance has to also be questioned on some implementation on the source side. I'm not saying there's nothing we can do tough in any case the data is important for us and in the event we can't make it work for you to a satisfactory level we can refund your purchase.
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