John_TitorI John, your device is obviously under guarantee, I apologize if your email have been missed, I'l look in to it and respond with the return process tomorrow
John_TitorHello John. I have to apologize again but I cannot find your request, I don't know what happened and I don't have your actual name and email adress so it makes it difficult. Could you send your request at info@bluewaveaudio.ca and we will arrange support for you. Sorry for the trouble. Did you try the support request trough us or trough Massdrop? just curious. as stated in the description, I believe Massdrop mention Manufacturer warranty so you can go trough us.
Thanks