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Hi everyone, We have a quick update for you. We have now received these units to our warehouse and expect them to ship to you by the end of next week. To compensate you for the delay and slow communication with this drop, we have processed a $10 partial refund for your order. You can expect to see the funds in your account in the next 2-3 business days.
Update 10/3 From Jonas (Massdrop Custom Products) - copied from below:
Hey everyone,
We know you've been waiting on this, and we appreciate your patience. Our team has been following up almost daily but had a hard time getting concrete info, but we finally have tracking info that shows the shipment is due to arrive at our warehouse this week, as early as tomorrow.
Our warehouse is currently experiencing an unusually high volume of shipments, so we don't have an exact date for them shipping out to members just yet. Once they arrive and have been processed by the receiving department, we'll update the group with a date by which you should see tracking info.
Thanks again for your understanding. If you have any questions or concerns, please click "Contact Support" in the Transactions area of your member profile so our team can reference your specific order.
------- Update 9/30:
Boker has told us that they sent the latest batch of 800 units to us yesterday, so we expect them to arrive next week. Sorry for the additional delay on us receiving and sending out this drop. There will be some time needed for receiving, processing (quality control check), and then labeling and shipping, and these should be shipped out within 7-14 days of them landing in our warehouse.
I'll try and get more information on specific timeline along with pictures when they hit our warehouse, and will share an update with you all then. (Next update on or before: 10/9)
---- Hey all - I wanted to provide an (overdue) update to you. Due to production taking longer than initially anticipated, these orders are shipping later than the original estimate. Based on the timing we’ve been given by Boker, we expect all orders to be shipped by 9/29 at the latest, but will be shipping orders out in batches as soon as they come in starting next week (9/11-9/15). I know this delay is a disappointment, but I also know it’s way worse that we did not update you accordingly until now. Mistakes and delays happen, but it’s on us to be as upfront, timely, and consistent in communication with you about them as we can be. I’m sorry for the delay, and even more so for our poor communication. I’m working with the team to fix the breakdown in the process that led to lack of an update for so long. If you have feedback for me on this, feel free to reply here or reach out to me at brad.ross@massdrop.com. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button on your transactions page and our Community Support Team will be able to help cancel your order up until it is ready for shipment. Thank you.
Edit: on seccond thought I should have lead with thanks for owning this situation like @pcgf340 did. Know that I seccond that sentiment
The fact is that this operation isn't Amazon, and I don't expect next day service. I don't buy urgently needed tools or products from here; I buy from here to save a little bit and discover products I wouldn't usually consider. It's impulse-buy central for me.
Thank you for the sitrep, I look forward to getting a tracking number!
I know some manufacturers sacrifice QC with the goals of meeting deadlines. I'm speaking for myself here, but please don't. I'd rather wait an additional few weeks to ensure a 100% pristine quality product. Take all the time you need.
I joined the drop back on May 29, 2017. Can you please let me know when to expect mine?
I have yet to come across such an astonishing deal that would offset the shortcomings of this place. After getting the knives whenever, but hopefully before I'll die of old age, I'll be done dealing w/MD.
I'm not trying to shit on you or anything - I'm just on the other side of the hill here. I've had some bad experiences with products and they've always had my back with refunds or replacements when the manufacturers are the ones slacking.
The listing said 120 days to manufacture and deliver.
All I know is that I will never purchase from this particular vendor again. This has been an absolutely ridiculous experience. Statistically, speaking, someone most likely died while waiting on this knife to be built. This has soured my taste towards massdrop as well.
I already got a Böker Plus Kwaigen with a g10 handle, you will really love your item when you recive it! The materials and the quality of this product is awesome!
I've submitted 2 requests using "Contact Support" and have yet to receive a response. Please dont encourage your customers to submit requests by this method if you guys have no intention of following up with your customer. You guys are getting schooled with how to handle your customers, please learn and adapt.
Notice to all - I did receive the knife in today's mail (original order placed on April 12). It is in perfect condition! Serial # 220, no flaws except for the blade being very-slightly off centered, not enough to warrant a disassembly/tweak. It opens flawlessly, horizontal grain on the slabs (perfect), mirror finish is spotless. Paired it with the deep carry clip I purchased through MD (also spotless).
Review.
Beautifully done. No flaws that I can find. Finish is beautiful.
The wood scales feel a bit...... raw.... I wish they were a bit smoother in the hand.
The knife is very chunky and grimy upon flipping open. Often sticks before fully flipping. I guess it's going to require a lot of tuning. Maybe 6 months worth.