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Showing 1 of 147 conversations about:
petefreud
19
Mar 15, 2017
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You are rolling the dice ordering these pens. First I got the wrong pen, then what was supposed to be "the correct pen." Neither of them wrote for more than a couple days. Useless paperweights now. Very upset as this was my first drop participation. Wish I could send them back for a refund, but I am guessing that I would have to pay the shipping. What a let down. DON'T DO IT!!
petefreud
19
Mar 18, 2017
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m.alkhalellYou want to buy the junk I received? I will gladly sell them to you for what I paid. Just give me the word!
m.alkhalell
0
Mar 18, 2017
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petefreudYes I would! Please send me some pictures and a price! Thanks!
JonasHeineman
5987
Apr 21, 2017
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petefreudSorry to hear that. Boker warranties everything they make against manufacturer defect, if you'd like help with an exchange, you're welcome to submit a help ticket through My Transactions in your member profile.
petefreud
19
Apr 21, 2017
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JonasHeinemanJust submitted a ticket. Looking forward to having a really cool pen that can actually write!
JonasHeineman
5987
Apr 21, 2017
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petefreudGood stuff. If it's just the refills, maybe we can just send you some cartridges...I think they are LAMY...
petefreud
19
Apr 21, 2017
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JonasHeinemanSo hopefully that can happen. Will update comment when/if resolved.
petefreud
19
Apr 24, 2017
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JonasHeinemanNo such luck. I guess I will let you know what happens.... ugh
Harley (Massdrop Community Support) Apr 24, 1:51 PM PDT
Hello Pete,
Thank you for contacting Massdrop support! I am sorry to hear that you are needing a replacement Boker Plus .45 caliber pen and I would be happy to help!
This particular vendor asks that members contact them directly for replacement units. You can reach them here: https://www.boker.de/us/warranty.html
When you contact them, please make sure you provide your transaction ID and have your proof of purchase ready. You can download a PDF copy of your receipt by visiting the transactions page in your member account and clicking the "Download Receipt" button in the appropriate transaction.
We want to make sure you are taken care of, so please let us know about your experience working with this vendor. If we can do anything else to help, feel free to contact us.
Best, Harley
Harley (Massdrop Community Support) Apr 24, 1:51 PM PDT
Hello Pete,
Thank you for contacting Massdrop support! I am sorry to hear that you are needing a replacement Boker Plus .45 caliber pen and I would be happy to help!
This particular vendor asks that members contact them directly for replacement units. You can reach them here: https://www.boker.de/us/warranty.html
When you contact them, please make sure you provide your transaction ID and have your proof of purchase ready. You can download a PDF copy of your receipt by visiting the transactions page in your member account and clicking the "Download Receipt" button in the appropriate transaction.
We want to make sure you are taken care of, so please let us know about your experience working with this vendor. If we can do anything else to help, feel free to contact us.
Best, Harley
petefreud
19
Apr 24, 2017
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JonasHeinemanDirectly from Boker's site:
All warranty claims MUST INCLUDE a $14.95 shipping and handling fee with each submission.
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