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Showing 1 of 20 conversations about:
Boker Plus FR Gentleman's Folder
Ocho
5
Jul 15, 2017
Just received mine in the mail. Apparently there is no quality control on these knives. Blade is difficult to open, can feel grinding. After opening the knife 3-4 times there are visible scratches on the blade where it rubs against the titanium handle. I have the Urban Trapper and like the look of the cocobolo wood, but after something like this I probably wont be going back to Boker.
Ocho
5
Jul 17, 2017
OchoTo anyone looking to buy a Boker knife from Massdrop or a Boker knife in general, don't. After paying $81.49 and receiving a faulty product, I'm being instructed to contact Boker, who wants an additional $14.95 for me to return their faulty product. This is absolutely horrible customer service. I will not be making any future Boker or Massdrop transactions.
JonasHeineman
5987
Aug 15, 2017
OchoSorry to hear that your knife wasn't up to spec. We follow the guidelines that each vendor has in place for warranty, in this case customers are to be routed to Boker directly and follow the warranty process listed at BokerUSA.com . It's generally not possible for us to ship out replacements easily (because we don't carry inventory). However, I did as our factory rep about this and he's looking into whether this is the correct policy for obvious manufacturer defects. If you'd like to follow up on your support ticket, we can follow up with Boker again.
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