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Showing 1 of 3 conversations about:
IrishEyes
7
May 22, 2018
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DaveHoff
687
Jul 2, 2018
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IrishEyesHi IrishEyes,
Please contact our customer service department regarding how these items arrived, we can surely make things right! I have just spoken to the Bortoletti vendor who read your comment and is very concerned about this and what they can do to help.
Cheers,
Please contact our customer service department regarding how these items arrived, we can surely make things right! I have just spoken to the Bortoletti vendor who read your comment and is very concerned about this and what they can do to help.
Cheers,
IrishEyes
7
Jul 18, 2018
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DaveHoffWe contacted customer service at the time and were issued partial refunds, I will contact them again due to your message.
Massdrop customer service was excellent throughout.
Thanks.
Massdrop customer service was excellent throughout.
Thanks.
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We joined two drops from Bortoletti, This one arrived last Friday and the other one (a pen and inkwell) arrived on Saturday. When we opened this up we discovered that the large glass bead on the handle of the letter opener had two large chips out of it. We found two pieces of loose glass in the box. These pieces fill most of the larger chip, but that still leaves a large chip out of the broken glass bead.
The second drop was intact... Except the nib on the pen had one tine bent at 90 degrees to the other. Given how they were packed and the condition of all of the other parts this means that either they deliberately packed it in this condition (unusable) or they bent the tine on the nib as they packed it.
Either way I can safely say that we are not impressed with Bortoletti's shipping department.