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Hey everyone -- We've been in touch with Bradford Knives and have an update for the group:
First of all, I want to say "WOW, SORRY GUYS!" and make clear that the mixup between steels is 100% my fault - I checked the blade finishes and handle scales and I thought all the specs to make sure, but clearly I did not catch the M3/N6 difference. The N690 version of this knife is only sold through distributors, so this drop was not arranged with Bradford Knives directly, but an authorized distributor for the N690 model.
Brad has been incredibly responsive and understanding since hearing about this for the first time today. He likes working with N690 and we both think it's an undervalued steel in the market, but of course he shares your view - and ours - that this metal is less expensive and less desirable (primarily because it is a rolled, non-powder steel).
Bradford Knives stands behind this N690 version and wants everyone to know they are authentic; if you choose to keep them they will be covered under Bradford's lifetime warranty (link below). They also want everyone to be 100% satisfied with their knives, and all Bradford Knife purchase experiences, so we've worked with them to come up with three options for everyone (all members will get this in email as well):
1) Exchange for the M390 knife you paid for and get a $15 coupon. Because we are working with Brad directly on this and we both want to make sure that you get what you wanted, we can ship out the M390 version to you within 4 weeks. Massdrop will also give you a $15 coupon for the inconvenience and provide a postage-paid label to facilitate the exchange.
2) Keep the N690 knife you have and get a $45 refund. This amount is based on typical selling price differential at other resellers and was agreed by Bradford to be a reasonable differential between M390 and N690, plus a bit extra for the hassle.
3) Return the knife you have for a full refund. If you don't want to wait, or for any reason would be happier with a full refund, we'll gladly send you a postage-paid return label with our sincere apologies and hope that we can regain your trust.
* Please check your email for a message that will come later today so that you can reply with your preference. *
Thank you all for letting us know, and for being patient and understanding while we got a resolution in place.
https://www.bradfordknives.com/index.php?id_cms=4&controller=cms
Hamsteren
46
Apr 7, 2017
JonasHeinemanAre you going to send the replacement blades with a zero value? As us internationals might have customs+fees again if not. Which would make this knife a lot more expensive than buying it directly from Bradford.
HamsterenThat is a good question and a fair point...I don't have an answer for that right now and we are closed for the weekend, but I will speak to our support team and get back to you on Monday. We cannot declare any value other than the correct one on our customs forms (big no-no), but I will ask about some compensation.
Hamsteren
46
Apr 8, 2017
JonasHeinemanThanks Jonas
JonasHeineman
5987
Apr 11, 2017
HamsterenOur logistics team will be making sure these are correctly labeled as "Warranty Replacements," so there should not be any customs fees levied. Glad we got that sorted before shipping, thank you for bringing that to my attention.
Hamsteren
46
Apr 11, 2017
JonasHeinemanThanks again Jonas for taking the time to look into this :)
JonasHeineman
5987
Apr 11, 2017
HamsterenOf course, happy to. Sorry for the mess here, I love this knife and Brad is great to work with - but mostly we want to make sure that members are 100% satisfied with every drop experience; we try to make them all smooth and easy on the first try, but the nature of our business can sometimes lead to situations like this. When we can't avoid it, we do try to clean up and communicate quickly. Appreciate your patience.
Hamsteren
46
May 5, 2017
JonasHeinemanSadly didnt work ~$65 in vat/customs/fees
HamsterenThat's a surprise to us and I'm sure disappointing for you. I'm going to let our team know and see what we can do for you. If you can please submit a help ticket, I can help the team to see the issue more quickly.
Hamsteren
46
May 10, 2017
JonasHeinemanHi Jonas, thanks for the help and sorry for the late reply (was out of town). Have submitted a ticket now. And i of course know it's not Massdrops fault that UPS Sweden decided it should be hit with customs. So anything you can do is appreciated.