Byer of Maine TriLite Stool Discussions | Drop

Free Standard Shipping in the US on orders over $99

Showing 1 of 60 conversations about:

Oct 13, 2017

I usually take the time to write a review when when something exceeds my expectations or when I feel extremely disappointed. Sadly this time I do not feel very happy with this purchase. I bought 2 because I really liked the concept. However the third time I used one of them it broke, I'm guessing that in part was due to the unstable issue, but most of all I find it to be poorly constructed, with weak materials.

Oct 13, 2017

shellbella

Oct 22, 2017

JCSpecializedthank you for this review, i was getting ready to purchase two of these and you saved me from wasting my money

Oct 22, 2017

Dannyhammock

199

Byer of Maine

Oct 22, 2017

JCSpecializedPlease contact me for a warranty replacement. danh@byerofmaine.com. As you can imagine we have produced and sold thousands of these stools. We have had very few issues considering the number of them on the market. Like any other product on the market today, sometimes a product does not hold up the way it should. But, you bought from a company that has been around for over 130 years and knows the importance of customer service and standing behind their products. So please contact me for a replacement at your convenience.

Oct 22, 2017

shellbella

Oct 22, 2017

Dannyhammockyour replies about standing behind this product has changed my mind. going to order one for myself and give it a try

Oct 22, 2017

JCSpecialized

Oct 22, 2017

DannyhammockThank you for addressing this issue and your understanding. That means a lot! I will send you the details by email.

Oct 22, 2017

JCSpecialized

Nov 19, 2017

JCSpecializedI just returned from a deployment with the disaster relief organization that I belong to, and my replacement stool was waiting for me. Thank you so much for being so attentive and service oriented. It is definitely great to count with a company that stands behind their products.

Nov 19, 2017

Dannyhammock

199

Byer of Maine

Nov 20, 2017

JCSpecializedI'm glad I could help. Thank you for your business.

Nov 20, 2017

Burly

Jul 5, 2018

JCSpecializedDid you return it? Same thing happened to me. On about the third time using it!!! Curious as to what Byer's guarantee (or no guarantee) is.

Jul 5, 2018