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Showing 1 of 139 conversations about:
bhgemini
13
Jul 31, 2017
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I took the chance, but had called their sales line first. The man I spoke to, claimed it was just uninformed Massdrop people who bought it, then saw a complaint video, and jumped on a slam-wagon. He claimed they didn't have the right equipment, cables, or environment, and that that caused noise. He then directed me to watch Booth Junkie's comparison to the Neumann, and see how quiet Mike thought it was. I said yes, he did, but that was after Mike sent it back two times to get it fixed. No explanation about quality issues, how many were impacted, or steps that fixed it. He just ended with buy it if you feel comfortable doing so, don't if you don't.
Scoobis
11
Aug 1, 2017
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bhgeminiSad that we have to "take a chance" or even feel that way. What a total miss by CAD they could turn this into a public reations WIN if they handled it right.
Funny cad sales mentioned booth junkies, as you pointd out, Mike from booth junkies had some go arounds with CAD on his original E100S, before they finaly did repair/replace it. There was another reviewer, Kadence got his from massdrop, it had noise, coulnt get cad to fix / replace it, and told him to return it to the seller, so he ended up returning it to massdrop for a refund. Ive seen some other reports of the issues reported by people who would know a bad cable / equipment from a bad mic. I'm not going to say its common, but common enough people are reporting this one particular issue.
Giving people a hard time over an issue or even a percieved issue is also extreemly bad customer service and PR. I've yet to read were cad has just taken care of the problem withouth somone needing to push cad to do it. But like most things, only the bad stuff gets reported, seldom the good stuff. So i am taking those experiences with a grain of salt.
I dont understand some companies though, it is VERY bad PR also for sales people / CAD to not own this problem, and fix it and say its fixed. blaming it on cables, or inexperienced operators does nothing good for their credability. I'm not saying that some of the reports are not as they discribe. but we know of enough reports from people who know what there doing, that they shouln't be trying to make anyone belive it has not been an issue.
They could easily gain a lot of credability by just getting out in front of this and saying if anyone has this issue we will exchange the mic no quesitons asked. if corse it would make a lot of sense for them to insure that the repalcement mic was as quiet as it is supposed to be. Id bet that would boost ther sales as it would give people a confedence level. And frankly i doubt they would get that many sent in. and sonone who did could say what a good expereince they ahd with CAD.
Here is the thing, we know there an excellent mic hand built, in the usa. I can accept a certan % chance of an issue, and i think most who have particiapted in the drop are aware of the possibility. All i think any of us would expect is that if you happen to get one with a problem that CAD just take care of it. Sure we love to see a 0% issue rate with any product, but the next best thing is great customer service.
My benchmark for self noise is my rode NT1A, which is pretty darn quiet though the CAD is supposed to be quieter. If it is noiser then my Rode, they will certianly be hearing form me and if it is quieter, i'l certanly say so here.
Funny cad sales mentioned booth junkies, as you pointd out, Mike from booth junkies had some go arounds with CAD on his original E100S, before they finaly did repair/replace it. There was another reviewer, Kadence got his from massdrop, it had noise, coulnt get cad to fix / replace it, and told him to return it to the seller, so he ended up returning it to massdrop for a refund. Ive seen some other reports of the issues reported by people who would know a bad cable / equipment from a bad mic. I'm not going to say its common, but common enough people are reporting this one particular issue.
Giving people a hard time over an issue or even a percieved issue is also extreemly bad customer service and PR. I've yet to read were cad has just taken care of the problem withouth somone needing to push cad to do it. But like most things, only the bad stuff gets reported, seldom the good stuff. So i am taking those experiences with a grain of salt.
I dont understand some companies though, it is VERY bad PR also for sales people / CAD to not own this problem, and fix it and say its fixed. blaming it on cables, or inexperienced operators does nothing good for their credability. I'm not saying that some of the reports are not as they discribe. but we know of enough reports from people who know what there doing, that they shouln't be trying to make anyone belive it has not been an issue.
They could easily gain a lot of credability by just getting out in front of this and saying if anyone has this issue we will exchange the mic no quesitons asked. if corse it would make a lot of sense for them to insure that the repalcement mic was as quiet as it is supposed to be. Id bet that would boost ther sales as it would give people a confedence level. And frankly i doubt they would get that many sent in. and sonone who did could say what a good expereince they ahd with CAD.
Here is the thing, we know there an excellent mic hand built, in the usa. I can accept a certan % chance of an issue, and i think most who have particiapted in the drop are aware of the possibility. All i think any of us would expect is that if you happen to get one with a problem that CAD just take care of it. Sure we love to see a 0% issue rate with any product, but the next best thing is great customer service.
My benchmark for self noise is my rode NT1A, which is pretty darn quiet though the CAD is supposed to be quieter. If it is noiser then my Rode, they will certianly be hearing form me and if it is quieter, i'l certanly say so here.
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