CAD GXL2600USB Mic Discussions | Drop

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CAD GXL2600USB Mic

Jul 28, 2015

We are very sorry to hear that some of you have been experiencing volume and static noise issues on your CAD GXL2600USB Mic. As Sean mentioned, we have been on the phone today with CAD discussing the various concerns you all have raised. In order to best address each of your individual concerns, CAD is opening up their technical support service to everyone who has an issue.
If you have any technical difficulties, please reach out to service@cadaudio.com. For them to most effectively assist you, please include your responses to the below questions in your email to CAD support.
1. When speaking into the microphone, is the CAD logo facing you?
2. Is the microphone 8" to 14" from your mouth?
3. This is a Side Address, Unidirectional (Sound is picked up on one side) microphone. Is the microphone positioned vertically as shown in the included data sheet?
4. What Operating System are you using?
5. What Recording Software are you using?
6. Is there background noise in the environment?
7. What other USB microphones have you used?

Jul 28, 2015

Vote

delabro

Jul 30, 2015

ArthurMTheir customer service responded with this: "Right click speaker icon on lower right corner of windows desktop to choose and setup your recording device."
They could not have been less helpful.
Are there drivers I'm missing on windows 7? Is there a setup guide somewhere? If this cannot be solved soon is there a refund process? I am extremely unsatisfied. There is NO sound coming from my microphone.

Jul 30, 2015

Timebomb

Aug 3, 2015

ArthurMCan we get an update on the status of this issue? After little help from customer service, and no response for numerous days after sending them irreputable proof that the microphone indeed has abnormal static, I'm getting quite worried that we received a subpar, damaged product. When is an update from you guys or from CAD coming? Thanks.

Aug 3, 2015