Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 23 conversations about:
AlbertCA
7
Jan 22, 2018
bookmark_border
I couldn't resist and got one too... The price of this lens is the same as an used lens here in Canada.
jamato8
188
Feb 8, 2018
bookmark_border
cbwalkThen Massdrop needs to answer your question. Hopefully they will.
jamato8
188
Feb 8, 2018
bookmark_border
cbwalkI have seen them reply but I would try and contact them directly.
Jaysun
1855
Feb 20, 2018
bookmark_border
AlbertCAWe would appreciate you not revealing our vendor in the picture so that we can continue to offer these deals.
jeremy205100
86
Feb 22, 2018
bookmark_border
JaysunThis shows how sketchy these U.S. warranty photo drops are. Not only is the warranty dubious at best, but you are trying to conceal the vendor as well, obviously to protect them from getting in trouble with the manufacturer. It's only a matter of time until someone rats out the dealer.
I will add though, that the price on this lens was very good on the most recent drop. If I shot Canon I probably would have bought it on price alone, regardless of the warranty. I just think it's unfortunate that Massdrop keeps misleading customers about the warranty.
I will add though, that the price on this lens was very good on the most recent drop. If I shot Canon I probably would have bought it on price alone, regardless of the warranty. I just think it's unfortunate that Massdrop keeps misleading customers about the warranty.
mtome
10
Feb 23, 2018
bookmark_border
jeremy205100I had to send my lens in for warranty repair. Canon has charged me for the repair and when I questioned it, they asked for a receipt. They have had my Mass drop receipt for over a week and still have not issued a refund for the repair. I this repair is not under warranty has the terms of the Mass drop been violated?
jeremy205100
86
Feb 23, 2018
bookmark_border
mtome@Jaysun, do you have anything to say to this person? We have been telling you for over a month that the warranty wouldn't be valid. It seems we were correct, despite all of your "reassurances".
mtome, many of us have been warning customers (and Massdrop) that the warranty would not be valid. In order to have a valid U.S. warranty, you need a receipt from an authorized dealer, which Massdrop does not provide. You should contact Massdrop support, but I don't know what they can or will do for you.
mtome, many of us have been warning customers (and Massdrop) that the warranty would not be valid. In order to have a valid U.S. warranty, you need a receipt from an authorized dealer, which Massdrop does not provide. You should contact Massdrop support, but I don't know what they can or will do for you.
mtome
10
Feb 23, 2018
bookmark_border
jeremy205100Thanks, I've contacted Massdrop support and they have moved the issue "over to a specialized team to better assist me"..... I'll post here what I learn.
jeremy205100
86
Feb 23, 2018
bookmark_border
mtomeYou can read more about this "issue" here.
https://www.massdrop.com/buy/sigma-150-600mm-5-6-3-contemporary-dg-os-hsm-lens/talk/1930521?utm_source=linkshare&referer=T3XNMA
The drop is for a Sigma lens, but Nikon, Canon and Sigma all have similar warranty policies so the issue is the same.
cbwalk
3
Feb 23, 2018
bookmark_border
mtomeCaden from Massdrop assured me that if the drop said it was covered by a US warranty then it would be honored. I didn't end up purchasing the lens because I went a different route for now, but I would like to buy this one in the future. If I were you I'd send the bill to mass drop for the repairs if they promised warranty coverage for you. That is fraudulent if they were selling this lens with a US Warranty, but in reality it isn't honored. Maybe you can reach out to the vendor and ask for a receipt? Do the right thing Massdrop...
mtome
10
Feb 27, 2018
bookmark_border
jeremy205100Nope... I just asked Toby if there was any update... I'm not holding my breath....
jeremy205100
86
Feb 27, 2018
bookmark_border
mtome@mtome @cbwalk
Apparently the warranty not being honored is just "conjecture". https://www.massdrop.com/buy/canon-eos-80d-dslr-camera/talk/1983014?utm_source=linkshare&referer=T3XNMA
Apparently the warranty not being honored is just "conjecture". https://www.massdrop.com/buy/canon-eos-80d-dslr-camera/talk/1983014?utm_source=linkshare&referer=T3XNMA
JaySCT
39
Feb 28, 2018
bookmark_border
mtomeThis is what we've been trying to tell people for months.. (and have been criticized in some cases). There is NO warranty for either Canon or Sigma (can't speak for Nikon) without the AUTHORIZED DEALER's receipt.. No exceptions, No "dealer will register" garbage...
This is now bordering on fraud.. and those affected should be all over Massdrop because of it...
This is now bordering on fraud.. and those affected should be all over Massdrop because of it...
mtome
10
Feb 28, 2018
bookmark_border
JaySCTUpdate: MassDrop has asked for my repair receipt and has offered to reimburse me while waiting for the vendor receipt. I have mixed opinions on this which I stated in my response back to them. It seems they are trying to placate me while sweeping the bigger issue under the rug. Yes, I'm getting reimbursed, but no, there is still no proof of warranty being honored.
JaySCT
39
Feb 28, 2018
bookmark_border
mtomemtome,
First and foremost, I'm sorry you're having to go through this. This was going to show up and happen at some point. :-( I don't think your emotions should be mixed. Them reimbursing you, in essence, should never had to occur because it was supposed to be warranted. I'd also make sure I had their check in the bank before going ahead with Canon. You should have gotten a quote for repairs from Canon that should absolutely be good enough for Massdrop to pay you to have the repair done.
That still leaves you in a lurch with no dealer receipt. I wouldn't hold my breath for that vendor receipt either. By exposing the dealer, that dealer will now be identified by Canon USA as someone who broke their contract for being an authorized dealer. I'd still push, and you repair will be covered by Canon for some period (as all repairs are). I can tell you, as a Canon Pro, that their repair service (I prefer the Edison NJ facility) that they will make sure it's done and done right, so take some solace there.
This is blowing up on Massdrop and they knew up front that these had no USA warranty. All they had to do was say up front that these were grey market purchases and let the buyer decide. Stick to your demands, but expect some push back still. :-(
First and foremost, I'm sorry you're having to go through this. This was going to show up and happen at some point. :-( I don't think your emotions should be mixed. Them reimbursing you, in essence, should never had to occur because it was supposed to be warranted. I'd also make sure I had their check in the bank before going ahead with Canon. You should have gotten a quote for repairs from Canon that should absolutely be good enough for Massdrop to pay you to have the repair done.
That still leaves you in a lurch with no dealer receipt. I wouldn't hold my breath for that vendor receipt either. By exposing the dealer, that dealer will now be identified by Canon USA as someone who broke their contract for being an authorized dealer. I'd still push, and you repair will be covered by Canon for some period (as all repairs are). I can tell you, as a Canon Pro, that their repair service (I prefer the Edison NJ facility) that they will make sure it's done and done right, so take some solace there.
This is blowing up on Massdrop and they knew up front that these had no USA warranty. All they had to do was say up front that these were grey market purchases and let the buyer decide. Stick to your demands, but expect some push back still. :-(
jeremy205100
86
Feb 28, 2018
bookmark_border
mtome@JaySCT
To make matters more confusing, Jaysun has now committed in the post I am linking below to include an authorized dealer receipt "if it is necessary" for a valid USA warranty. This is vague language, but it seems that he has committed to including the receipts in future USA warranty drops. Otherwise, this is now definitely becoming fraud. I share JaySCT's skepticism that they will actually provide the receipts, as the dealer will soon be reported by someone and stop doing these drops. Nevertheless, I am curiously watching to see what happens next. This has been entertaining to watch, although I would be more frustrated if I had actually bought one of these USA warranty drops.
https://www.massdrop.com/buy/canon-eos-80d-dslr-camera/talk/1983311?utm_source=linkshare&referer=T3XNMA
To make matters more confusing, Jaysun has now committed in the post I am linking below to include an authorized dealer receipt "if it is necessary" for a valid USA warranty. This is vague language, but it seems that he has committed to including the receipts in future USA warranty drops. Otherwise, this is now definitely becoming fraud. I share JaySCT's skepticism that they will actually provide the receipts, as the dealer will soon be reported by someone and stop doing these drops. Nevertheless, I am curiously watching to see what happens next. This has been entertaining to watch, although I would be more frustrated if I had actually bought one of these USA warranty drops.
https://www.massdrop.com/buy/canon-eos-80d-dslr-camera/talk/1983311?utm_source=linkshare&referer=T3XNMA
Tamashawalla
6
Oct 14, 2018
bookmark_border
JaySCTThey are now saying the lens has a US warranty. If these are indeed gray market then the price goes from being decently competitive with discount retailers to being about $500 higher than gray market outlets. I personally don’t have the guts to go gray market at this price point.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop