Hello, I just joined, primarily for the audiophile products. Looking at purchasing the NHT C3 speakers for our new living room. Space is about 15 feet wide by 33 long and they will fire long ways. Space is just for general listening, music room with all equipment is downstairs, so hoping they will fill it with sound nicely. Cheers.
Mar 18, 2024
When I finally got though, your company requested I submit an RA to return the cable to get the correct length. It's been two weeks since then and I've heard nothing back about it and all my emails I've sent about it have been ignored.
I've dealt with a lot of online companies, but your customer service is by far, the worst.
Although we can both agree that this could have happened sooner, on September 15th, Brian provided you with a price quote for exchanging your cable for a longer one. He asked you to fill out our Return Authorization form when you were ready to send the cable in. We received your Return Authorization form 11 days later. At which point, we waited patiently for your cable to show up. Instead of your cable arriving, you posted on our Facebook page and here on Mass Drop, expressing frustration at our lack of correspondence. I’m not sure how this should have been handled differently. You were provided a quote, and you filled out the RA form.
Please send the cable in at your convenience, and we will exchange it for the longer one.