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Showing 1 of 414 conversations about:
radialmelt
4
Jun 12, 2015
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I've tried contacting support and no response from them either. This is rather shocking.
_KatW
6
Jun 12, 2015
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radialmeltHi @radialmelt - sorry about what feels like a delay in our response but I see a member of our Support team was able to touch on your concern! Thanks again for reaching out.
radialmelt
4
Jun 12, 2015
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_KatWYes I just received the email. Thank you for posting here. I look forward to a resolution. Thanks.
PrestonXHR
10
Jun 15, 2015
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_KatW@_KatW , @HassanS, MD leadership -- if I'm understanding the MassDrop business model correctly, then it seems imperative that MD builds in contractual recourse between itself and the vendor, should things go awry, like what has happened here with this drop.
From what has been communicated to MD customers, the vendor has been the obstacle that has significantly delayed delivery of the product (that by my estimate, we paid collectively over $25,000 for). It seems prudent that MD would have a protocol in place that not only would give the vendor incentive to meet its deadline, but would also provide your own customers relief.
For example, in this situation, the vendor should have been obligated to its deadline and if they didn't meet it then they give up some percentage of the purchase price, which then flows back to the MD customers as a discount. Please pass this idea on to leadership.
Since it doesn't appear there is anything like that in place, I nonetheless request, on behalf of the 59 other MD customers, that MD provide us a discount on this drop, or some other sufficient recourse to compensate for the fact that we parted with $400 at the end of APRIL and won't see the product until at least the end of JUNE -- over a month after expected.
Thank you.
From what has been communicated to MD customers, the vendor has been the obstacle that has significantly delayed delivery of the product (that by my estimate, we paid collectively over $25,000 for). It seems prudent that MD would have a protocol in place that not only would give the vendor incentive to meet its deadline, but would also provide your own customers relief.
For example, in this situation, the vendor should have been obligated to its deadline and if they didn't meet it then they give up some percentage of the purchase price, which then flows back to the MD customers as a discount. Please pass this idea on to leadership.
Since it doesn't appear there is anything like that in place, I nonetheless request, on behalf of the 59 other MD customers, that MD provide us a discount on this drop, or some other sufficient recourse to compensate for the fact that we parted with $400 at the end of APRIL and won't see the product until at least the end of JUNE -- over a month after expected.
Thank you.
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