Chord Mojo Portable DAC/Ampsearch

Chord Mojo Portable DAC/Amp

Chord Mojo Portable DAC/Amp

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Hey everyone - I wanted to officially share the update here that everyone in this drop have been emailed:

It has been brought to our attention that the vendor in this drop has altered the product box for this drop before shipping. Altering product boxes is against our vendor guidelines and we do not consider this acceptable. We're sorry that we were not aware of this before setting up this drop and for any confusion or issues this has caused.

If you would like to request an order cancellation or return for a refund, please go to the transactions page and create a support ticket.

In addition, we have issued $40 to everyone's Massdrop account. This will be automatically applied to your next purchase, at which point you’ll be able to see it on the checkout page. It’s good for one-time use, which means you won’t see a remaining balance, and expires one year from today.
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Your commanding me stop? I read statements from reliable sources. Mistakes happen. Hire mo mojo checkers. Learn lessons, and try to gain back trust.
P.s. Make me stop! 1st ammendment.
The MD office and the warehouse are on opposite coasts. I highly doubt that the MD main office had any idea that the packages were altered, and the warehouse likely was unaware that it would be a problem.
Almost 2,000 people have requested this drop at this point. How come you guys refuse to open it up again?
Would you recommend Chord Mojo or HeadAmp Pico DAC/AMP for Senn HD6xx?
I noticed mine makes a hard-pinched noise when I connected the cable in the battery slot for the first time and when is fully charged :(
Finally got it, I'm a believer now, period.
yeah this a wierd case. I got my unit from Amazon UK (which is as authorized as can be). My opinion is that Chord always insists in the quality of their product and they are very strict about such things.
While this particular drop did not turn out well, I do appreciate Massdrop's efforts to notify drop participants, and I have already received a refund. I do hope Massdrop can eventually become an authorized dealer for Chord products. I wouldn't mind, for example, if it became an outlet for Chord to sell "blemished" units, for example, that work but would normally not be sellable due to cosmetic issues.
Actually this sort of thing has become sort of "par for the course" for Massdrop the past year or two... shady vendors, endlessly missed ship dates, shipping some of the participants in a drop while delaying others, representing drops as in stock when no stock exists, inflated MSRP's on drop products, canceled drops, etc., etc., etc. This latest Chord Mojo fiasco doesn't surprise me at all. Better to pay a bit more and buy from a valid, reputable, authorized dealer and get fully backed, fully warrantied current, fresh product with full serial numbers, etc. than save a pittance and have take a chance with potentially counterfeit product, defective product, possibly returned old stock product, etc. or have to hassle with jumping through Massdrop hoops to get an RMA, shipping back, etc. What happened to you guys at Massdrop? You used to be much more on top of things...
see also: Chord Electronics Massdrop has previously procured stock from unauthorised sales channels (grey importing), removing/modifying serial numbers from the product/packaging in the process. Because of this we cannot guarantee that the items purchased are legitimate Mojos or that they meet our high standards.
Will there be any improvement in sound quality when combined with a liquid carbon x?
Hi. I need help and would welcome any comments.

Like many of the contributors here in this discussion, I ordered a Chord Mojo from Massdrop (i.e. the recent one). From the various contributors, I notice that the present issue (i.e. Chord disavowing warranty over Mojo's purchased via Massdrop) has been going on for some time ... early 2016?

Could anyone of the previous Mojo buyers indicate if their purchases were not up to the mark or in anyway faulty or caused them to regret the purchase or caused them to return their purchases to Mojo. That's to say that if previous buyers of the Mojo were disgruntled, what were they disgruntled about?

I am trying to decide whether I should cancel my order ... And, if previous buyers were merely uncomfortable about the warranty issue, I might stay the cancellation & keep the Mojo... My other purchase from Massdrop have been very good experiences.

My thanks in advance.
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My package is on route with UPS now. I expect a full refund. I can confirm once that happens.
SStas
Full refund. No issues, and very poliet and professional about the experience. Out the VAT, but I’m not fussed about it.
What is this means? No warranty? I just want my New Mojo
Just got an E-mail from Massdrop. They acknowledged the situation, and it appears that it was the vendor removing the serial numbers. They're giving full refunds, as well as a $40 credit. The full text of the E-mail is included below for reference:

"'It has been brought to our attention that the vendor in this drop has altered the product box for this drop before shipping. Altering product boxes is against our vendor guidelines and we do not consider this acceptable. We're sorry that we were not aware of this before sending them out, and for any confusion or issues this has caused.

If you would like to request a return for refund due to this situation, please reply to this email and someone will provide you with a prepaid return label.

In addition, we have issued $40 to your Massdrop account. This will be automatically applied to your next purchase, at which point you’ll be able to see it on the checkout page. It’s good for one-time use, which means you won’t see a remaining balance, and expires one year from today."
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How about that obvious cut-out of the hollogram or whatever it was.. Something was removed from my box for sure... Look at your picture, it's there as well.
that is a bad thing.... and how about the Mojo? is refubrished?
Let's hope this is a one off and massdrop learns a lesson