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Showing 1 of 116 conversations about:
bdean50
3
Sep 25, 2017
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I just received my ordered pack of five, but only received one. I have sent an email to the support team. Perhaps the packer didn't realize that the quantity of 1 meant either one five-or one ten-set of books?? Any one else?
Rmatthews7
2
Sep 26, 2017
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bdean50Same.... Looks like an all around issue judging by the comments.
Luke5403
177
Sep 26, 2017
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bdean50Same here, I received two books and was charged $59.00.
Liz
1159
Sep 27, 2017
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bdean50It appears this issue is drop-wide, and we apologize for the error. If you haven't already, please make sure to contact Community Support through your Transactions page so we can take care of you. Thanks for your patience!
@Rmatthews7 @bdean50 @Luke5403 @BlackA
@Rmatthews7 @bdean50 @Luke5403 @BlackA
Rmatthews7
2
Sep 27, 2017
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LizThank you, I submitted a dispute about the order earlier and got the email confirmation that someone will get back to me.
Luke5403
177
Sep 30, 2017
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LizLiz, maybe you should contact Customer service and wake them up.
This is what I got back from someone named Summer. They act like this is the first they are hearing of it. Ridiculous to be asking for all these photos from us. If you’re records are any good, massdrop should have the answer in their own files And from contact with the supplier.
“To help us determine the cause of the issue and how best to resolve this for you, can you please send us photos of what you received? If possible, please include photos of the product, packing slip, any shipping labels (on the box/envelope) and any SKU stickers that may be on the product packaging (the SKU will begin with MDX-).”
Steverinho
1
Oct 1, 2017
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Luke5403It is rather comical and surely complicates what should be a simple process. After five days, customer service hasn't advanced beyond asking for photos of paperwork. Exactly the same happened on my previous Massdrop purchase, when a TEAC amplifier/DAC shipped with a non-U.S power cord. It took about four months before the replacement cable arrived.
Luke5403
177
Oct 1, 2017
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SteverinhoI’m beginning to wonder if Massdrop isn’t some sort of ponzi scheme.
If the supplier only shipped one of every 5 book order, and billed Massdrop for what they shipped, then Massdrop is holding onto a lot of our money. It shouldn’t be any secret to them what happened. The money is still in their bank account. It’s almost like they are taking our money to pay the last drop’s bills, without enough to pay for current goods ordered. They can’t pay the vendor so shippping is delayed or partial shipments made. That’s how a Ponzi scheme works. Put enough of these drops together, delay the payments and deliveries, and you start to accumulate a bunch of cash.
When we enquire after these delivery irregularities, we are set upon with mind numbing responses from clueless Massdrop employees. All designed to allow Massdrop to hold onto the cash. This use to be a good thing. Somehow, it’s gone wrong. Too often now. Massdrop collects our money then strings us out on delivery for months And Skirts questions of warranty.
Does anyone know where Massdrop is incorporated? There has to be State or Federal watchdogs to check on these people. Gets me mad when people play fast and loose with my money
BlueCrowned
5305
Oct 2, 2017
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Luke5403MD pays the vendor immediately for the amount of units they ordered (however many 5 and 10 packs, not 1 packs), so they did not get what they ordered either and now have to put in extra manpower to make it right. Their warehouse and headquarters are on opposite coasts and the warehouse sends out what they get as-is.
Luke5403
177
Oct 3, 2017
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BlueCrownedYou sound like a Massdrop employee. So I guess you know of which you speak.
But as far as MD having to do extra work to figure out what happened, no sympathy here. This sort of thing happens all to often. It can’t always be someone else’s fault.
Frankly it’s worse to have paid in advance and still bungled the order.
Why do they pay in advance? It’s not common business practice. That is, Unless you have a lousy credit history.
BlueCrowned
5305
Oct 3, 2017
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Luke5403not an employee, just well researched :) i'm just not sure that MD is a ponzi scheme lol
Liz
1159
Oct 3, 2017
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Luke5403Thanks for your feedback, @Luke5403. I know this situation is extremely frustrating, and we're working on getting this resolved as soon as possible.
I've just learned from our logistics team that we are sourcing the remaining units now. Those who have opted to wait will receive the rest of their order. Anyone who does not want to wait can reach out to our Community Support team for a refund.
Apologies again for this error, and thanks for your continued patience!
I've just learned from our logistics team that we are sourcing the remaining units now. Those who have opted to wait will receive the rest of their order. Anyone who does not want to wait can reach out to our Community Support team for a refund.
Apologies again for this error, and thanks for your continued patience!
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