Click to view our Accessibility Statement or contact us with accessibility-related questions
eddd
27
Dec 21, 2015
I used to wonder when I read about complaints of Massdrop's customer service. And it's true; they're pretty lousy at responding to emails (More specifically, the "Contact Support" link under the Transactions page). Or at the very least, it's hit and miss. It's been a week and I still haven't heard a response to a simple question about my order. It would be nice if I got some sort of acknowledgement. Even if it was "hey, we're really swamped but we'll get back to you by ____". Disappointed.
edddThey are pretty swamped by the holiday season. But they are working on everyone's tickets! Sometimes there might not be a response for a while but they are working on the issues to get them resolved.
lanyusea
142
Dec 22, 2015
YanboWuDec. 21 has already passed, but my package is still not shipped.
Should we wait for another two weeks?
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards