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Danny_Liu
1106
Mar 23, 2015
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Heyo,
I wanted to shed some additional light on the abrupt closure. We were given the product by an authorized Asian distributor who OKed the drop, but on the first day the product was live I was made aware that the timing conflicted with the official U.S. distributor.
They've invested a significant amount of effort in bringing the product overseas to offer it to North America, and I didn't feel it was right to jump in and reap the benefits. Refunds should be processing for all members who joined the drop before it closed. Sorry for any inconvenience this may have caused.
Mar 23, 2015
Anzial
1494
Mar 23, 2015
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Danny_LiuThis is really disappointing. In other words, you were well within your right to go ahead with this drop but you chose to give someone else the business? What kind of logic is this?
Mar 23, 2015
Danny_Liu
1106
Mar 23, 2015
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AnzialHeyo.
Good question. There was also a significant risk of orders not being fulfilled due to the conflict. The period between the drop end date and my previous post was me talking to the manufacturer/distributor to see if we could still deliver the units to the members who originally joined the drop. Unfortunately, the answer was no.
It sucks having a drop canceled. It would suck more if we let the drop run, had hundreds of members join, then have it turn out that we're unable to deliver. It was my call to nip this one in the bud before it potentially came to that point. If you have any additional questions, I'll try to answer the best I can.
Mar 23, 2015
Anzial
1494
Mar 23, 2015
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Danny_LiuOh, ok, that makes more sense :)
Mar 23, 2015
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