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CatbertCB
Jan 22, 2019
checkVerified Buyer
Installed Washers = Subpar CRKT Customer Service = Outstanding I had high hopes for this new crop of CRKT knives, as I’ve been fairly unimpressed in the past. Every time I get one, I say “this is the last one.” Intrigued with the non-traditional shape for a Ken Onion collaboration, and the upgraded materials (D2 blade and phosphor-bronze washers) I surmised that the overall quality may improve. Though it is visually appealing, the flipper action is too tight, the blade was off-center (big time), and the overall feel is a little cheap. That’s my personal opinion, and maybe I’m slightly tainted by my previous CRKT experiences; however, the knife does not live up to my experiences with similarly-priced knives from Bestech or Real Steel. They have relatively smooth actions and solid lock-ups, in my experience... and did not need immediate adjustments and disassembly upon purchase. This one does. I adjusted the pivot screw and straightened-out the blade, but that very minor adjustment leaves a small amount of blade play. The deployment action is marginally improved, but I would not say it is smooth. I will remove the washers, clean and re-oil them to see if things smooth-out. Maybe a couple hundred flips will help... only time will tell. Update: I partially disassembled the knife to inspect the washers, and they are made of a flexible plastic or nylon. Before making this purchase, I emailed CRKT’s customer service to determine what kind of pivot action is installed on the D2 version of the Helical (e.g., phosphor-bronze, IKBS, etc.). They replied via email, stating that the Helical has phosphor-bronze washers. It doesn’t... Update 2: I contacted CRKT’s customer service, and they are quick to respond and resolve the situation. This production run in fact changed to nylon washers, but since they informed me tht the Helical would include phosphor-bronze washers, CRKT offered to install or to send me phosphor-bronze washers for self-installation. I opted for the self-install, which I will do when I get some time this week. Great customer service CRKT!
(Edited)
Fuzz
396
Oct 16, 2019
CatbertCBI took my D2 one apart to try to relube and get the opening action smoother, and it's also nylon/plastic washers. The blade is also quite badly off center, bad enough that the black finish is wearing off in places from contacting the handles.