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konobu
10
Oct 13, 2017
I just got my order today & missing 1 external switch. Can someone help me please!! Thank You!!
c_ganger
7
Nov 9, 2017
konobuMy trackball just came today from the latest drop, and I too was missing an external switch. Out of curious it's, Did mass drop make this good for you? The last thing I had messed up from them they just reimbursed, and frankly I would feel better about getting the products I ordered.
konobu
10
Jan 11, 2018
c_gangerI really don't think they will send you the switch unless you want to pay for the shipping fee again, you might be able to negotiate. I spend few days talking to them & try to get this resolve, the best they can do is give me partial refund. (Seriously? they messed up my order & I am getting partial refund.) Now I am stuck with 2 open external jacks with nothing to plug in. It left you with a bad option that you have to find these buttons from somewhere else because Massdrop don't sell it separately with free shipping. I already mentioned the item lists from the order page is very confusing and they really don't care of fixing it. Probably the employee got confuse as hell & didn't pack the buttons in our order. They also failed the weight check & left the warehouse. This is the most stupidest incident I encountered on Massdrop, and definitely holding me back ordering things here.
c_ganger
7
Jan 15, 2018
konobuI just wanted to touch in because I did eventually recieve the correct missing switch from massdrop!