Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Massdrop does not offer any warranty or support on this: I contacted support, it took them a week to basically say "sorry, you're screwed, good luck". I've tried contacting the manufacturer, but according to my readings the company "Orphean Sound Audio-Video" does not exist anymore and/or there's not a way to contact them. 2 of the 3 founders of this company created "Yuking Audio-Video Lab" and developed the newer La Figaro tube amp, but there's no info around the former company, even their old website is down.
Now I'm basically stuck with a $230 paperweight, and some weird vintage light bulbs I can't plug anywhere else. I'll have to figure out how to repair my unit, if possible, by my own. If anyone knows a way to contact the manufacturer for a RMA/repair/whatever just let me know please!